Cobalt is correct about "expectations". I went thru this with my builder recently when my addition was being built. I expect perfection and he was constantly cutting corners!. He was used to customers being satisfied with that. Whenever I questioned something he would say "that's an extra" or "you didn't tell me you wanted a custom job". I didn't specify in writing every detail because I "assumed" it would get done. It all worked out in the end but it was a very frustrating experience that should be coming to a close shortly. All I can say is try to get things specified up front in writing. By the way, my builder tried to wiggle out of several things along the way by saying" I don't remember saying that". Sorry for the long post. Glad to hear Tony and Ken got it worked out! :bowtie:

On Wednesday, Tony and I discussed by phone details of the issues I have with the work he did to my cab. Tony agreed to a restitution and, as of today, he has fulfilled that obligation. I now consider our business arrangement settled. Per Tony's request, I will not be publicly posting any details of the arrangement.

Thanks for everyone's thoughs on this thread topic.

Kenneth

Glad to hear it:) Although I still think the proper solution would have been for the job to be done over, it's none of my business.;) Good luck to you both!

thanks xxl for posting that and sorry for all the miss understandings. i know i can't spell that good and sorry for that and glad to be able to settle it thanks again