Have you been screwed by BROTHERSTRUCKS.COM
 

I have

Not long ago I came into a sum of 360 bucks. I am a college student so of course felt as though I was rich. My first order of business? Parts. Where from? Well Ive seen brothers advertised before and was impressed by the look of the site and even further by their low prices so a deal was made. I ordered almost every peice of weather striping for the cab of my 67. $152 and some change, alright not bad.

NOW. Ive never been good with my account, im always close and not too long before this transaction had another overdraft, so the bank lady FORCED me to keep a written tally of everything I spend. And I did. Gas $ food $ insurance $. and my spending was done, I even put in 50 bucks.

Well after my trip to texas this past weekend where the rest of my cash took me (as far as my written account was concerned) I went to check my account online to check myself and see how good I was at this accounting thing. I was saddened to see I was -6.50 in the hole... And was confused because after going through again and again I saw no flaw in my accounting.

Then I found it. Brothers had charged me twice for my order. what started out as a simple 152 turned into a 304 dollar charge which after some more withdrawls sent me into the red. More charges continued to come today from last weekend (which my account should have been prepared for (80$ left as far as paper is concerned).

Now Im 117.68 cents overdrawn because brothers chevy truck parts took more than they agreed out of my account and one represenitive told me that as far as they were concerned the bank should take care of it...

Im in the process of getting all this situated but cant help but feel like Im owed somthing for all the running and worrying Ive been doing (almost got stranded in texarkana because funds were insufficient) all because of Brothers.

If the owner is On this site Id love to talk to him. And as far as Im concerned that weatherstripping isnt mine, it will be sent back as soon as it arrives. Brothers will never get any more business from me.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I have never had any dealings with Brother's, but I am sorry to hear that you had a problem with them.

I have seen them advertised in quite a few magazines and hope they will work with you to straighten things out.

Danny

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

sounds like brothers screwed up and credited it back to ya, ya i heard they're reputation is starting to go south.... and it also sounds like its your fault too, and need to learn to keep track of your $$...

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

It is unfortunate but mistakes do happen...and it usally takes a couple days to get it all sorted out...we have all been through it....Because its not a perfect world we all have to look out for ourselves....and that means not spending every dollar we have.....Finances are very simple...you can't spend more than you have coming in....and always save a few dollars for a rainy day...and right now its pouring on you....JK :)





RM

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

If you read through his post, he got charged double. I don't see that being his fault on this one.

I was young once and had to live from paycheck to paycheck. Mistakes are made but we have to rectify them, so I think Brothers should too- one way or another.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

In my opinion, they are not responsible for anything except a refund for the second charge and a refund for the original parts if you decided you didn't want to do business with them...thats all. The bank stuff is on you, if you had a decent history with them they would waive any overdrafts.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

X2! He was keeping track of his money. The double charge is the only reason he went neg.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

It's not his fault. However, we have all been through this before and you need to keep more than a $50 reserve in your account (if possible) just in case. If not possible, then maybe wait on the parts purchases. Also, I buy my parts from the Truck and Car Shop in Orange, CA, much cheaper prices and most of their stuff is decent quality. You can search here for opinions on them.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

As a business owner I have to chime in on this one. You would not have incurred any overdraft charges if it was not for Brothers erroneous double dip. In my business we have made that mistake and as long as the customer provides proof that we caused his account to be overdrawn we will pay those fees to the customer. That is simply the right thing to do. It was not your fault having the account down to $150 if they didn't double dip and it is in no way the bank's responsibilty to make right either. They will not give you any money for time and suffering though, just return you back to normal.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I have gotten to the point that if I buy anything online I use a visa gift card to purchase it with. Paypal and Ebay are the worst in my opinion about double charging.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Thankyou, if everyone reads carefully this was in absolutly no way my fault. I would have had about 80 somthing dollars in there now had brothers not charged me twice.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I never use my bank card to purchase anything online or retail. I have an extra card that I make all by purchases with, so I can keep track and dispute the charge if there are any problems.

I use Brothers all the time and they have always been quick to resolve any problems (ie wrong & damaged parts). I would call them up and ask to talk to the owner (I believe it is a family owned bus). It's not like a huge corp. like Classic Industries or something.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

That's the right thing to do, although not many doin it.

I have suffered with this problem when I was a young adult also, as what I see the merchant is wrong and need to pay up for charges incurred from their mistake.


Wish the OP luck , don't give up, also if you return the parts you'll pay shipping back probably, keep the parts if they are what you ordered, put em on your truck and mark the vendor off if they don't fix the problem.

Dave

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

i agree about his situation being frustrating, wrong and unfortunate. i have heard similar things aboout ordering/dealing with Brother's. how can paypal double charge. the receiving party only receives what you authorize when you log-on. i'm not saying it can't/did'nt happen, but can you explain how it happened to you, and did you have quick success in resolving it.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

i wish more business owners were like you, i totally agree it is brothers responsibilty to take care of any over-draft fees IMO....what i read from the OP was he felt worrried and overwhelmed by not haveing an extra 152$(because brothers overcharged him) in his account, and what im saying is if that is how he feels, then he needs to get his $$ in check..... im not a financial expert, but i do know that haveing a few $$ to fall back on 'just in case' takes a big burden off you...and the inpression i got was he was irritated at his $, and brothers....but if i miss read/understood what he is saying, then disreguard all my posts:mm:

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

By no means am I saying this is Brothers situation but as a business owner, here was mine... my charge card company accidentally did the double charge deal with about 150 charges one month. About the time the calls started coming in, I started freaking out on the charge card company as hard as the people were flipping on me....

I didn't think it was unreasonable to expect the charge card co. to send a notice to all of the customers of THEIR mistake and spell out it wasn't ours... no can do they said... plus it took them almost 30 days to refund to all customers.

Can you imagine how many people said "yeah, right" when we tried to tell all of the customers it was the card company mistake, not ours?

fun times

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Paypal likes to occasionally charge a dollar to your account to make sure its still valid, but doesnt finalize the transaction. Well apparently due to a computer error on their part I was charged $1000 dollars. It took about a week for the charge to fall off and get my money back. But for that week I bounced checks/ credit charges out the wazoo. Oh and no they didnt cover the NSF charges. It was enough to put a sour taste in my mouth about Paypal.
As far as Ebay goes I will never use them again. I bought some Harley parts from a guy. Mostly old gas tanks to hang on the walls in my game room. Come to find out he was a flake, posted thousands of dollars worth of stuff online and when he got the cash he canceled his account and ran with the money. What did ebay do????? I went through their claims department, after 3 months of getting the run around because they couldnt contact the guy, so Ebay closed the disput marked it as resolved and blew me off. Then deleted the transactions off their site so I had no records of anything. My fault for not printing them off but I thought they were a secure and trust worthy business.
Now if I cant pay cash for it I dont need it.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

You have to be careful with $ now a days. Some restaurants and gas stations add a surcharge to your account until it clears.

I know that's not what happened here, but just letting the OP know.

I've had good experiences with Brothers Truck Parts.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

The responsibility falls on Brothers. You didn't pay their card company, you paid them. If they want to make an issue out of it with their card company, that's a battle for them to fight. Whether or not they handle it correctly may be another story. As for those claiming you did something wrong, that's a negative. No pun intended. Leaving "ONLY" 150.00 in your account is by no means a lack of repsonsibility on your part. Especially in the middle of an economic recession.

Please update this as much as you can. If Brothers fails to rectify this for you properly I will stop doing business with them. Thx.

Travis

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I hope they'll make it right... but I'm not holding my breath.
They'll probably refund your money after 30 or even 45 days and call it good.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Especially being a young man in college, your doing good to have $150 in your account.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Andy, your original post was a lot funnier :lol:

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Brothers sucks - I had a hell of a time with them earlier in the year and have written them off altogether - plenty of other good venders here!

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

true... but with my position on here, it was uncalled for

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I have run into this twice.

On one occasion Walmart double-dipped us for a prescription. Fortunetely we had plenty to cover the over-charge and they did correct it within two days.
The other time was our VoIP provider. They hit us up twice for a voice router (that they should never have charged us once for!) That $200 came at a bad time. They did refund the money (but to our VoIP account, not to our checking account) and gave us one month free to "appologize" for the "inconveniance."

Yes, $180 in overages (our bank re-ordrs debits from largest to smallest to maximise over-draft fees) was quite inconveniant...

I think that moraly and ethicaly Brothers should cover your incurred expenses but, they can't legaly be held liable for anything beyond a refund for the overage. You would probably win a small claims case, but persuing it might cost more than you would recover.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

hey.....I agree ,it sounds like thier fault. call Brothers and ask to speak to the owner, ive meet them a few times and they are a family owned business,(i only live a few minutes from thier shop) they have never given me or other friends of mine any problems. I will say this the Truck shop in Orange, ca. is also a great local vendor..

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I have had bad luck with Brothers a lot, as far as them not having things in stock. :banghead: I live right down the street from them too. As far as prices, they are usually higher than The Truck Shop (their HUGE advertising budget is probably why :lol:) and Truck Shop has pretty much everything in stock so I can put my hands on it before I buy it :metal: But Brothers are not bad people at all, very friendly folks, and they put on a fantastic truck show every year. I am sure if you call and ask to speak to the owner, he will do his best to rectify your situation.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I asked to speak with the owner last time I called and they said they couldnt do that..., and they did refund the 154.. but after the overdrafts came out which they were responsible for I have 35 bucks left.

Like I said, Im a college kid and money doesnt come easy for me. Many things I have I can do without but when someone messes with my hard earned cash?...

I know a layer, personal family friend, who is the best in the state. If I dont get compensated they will hear from him. I dont care what I have to do. The fine people at brothers will know you dont screw customers like that.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Have you contacted john@brothers here on the forum? I know you have called them, but he may be able to discuss your concerns as well.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Like I said, keep us posted.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Brothers was once a great operation - very cooperative.

They were out of stock on a wiper assembly for my 66 GMC and they e-mailed me accordingly. I e-mailed them back and said that should at least be worth a hat. Two days later (this was three years ago) I got one in the mail. Not a junkie one, with the plastic band in the back, but a class "A" hat - that I still use for fishing.

I've ordered many items from them over the years, but it seems that they've recently gone 'major-league corporate' and forgotten what customer service is about. The family control - isn't any more - and I now put them in the same drawer as Classic Industries. (NFG).

Mac. :smoke:

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

PM sent.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

I used to work at a bank, as a teller. I have seen this happen quite a bit actually. The bank I work at would usually reverse the fees if something like this happened, once they could see a record of the reversed over-charge and that it was not the customers fault. Perhaps see if your bank will help you if Brothers doen't make good on their end. Just a suggestion.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Just to update everyone, a represenitive at brothers contacted me today as well as the bank stating that actions were being taken to reverse the overdrafts at the bank, and the rep. also told me if the bank couldnt help me Brothers would try to make it right so...happily I finally got in contact with the right person at brothers and as of now, all is good.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Ok, thx for the info. I'm glad it worked out for you and I'll feel a little better about buying something from them again.

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

we had this problem with PINKS we bought 130 dollars worth of shirts and they charged us twice be sure to pay with cash and not a credit card when you can actually pick the item up

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Glad that it's being taken care of, now you can get that weatherstrip job done :hot:



Dave

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

sorry but i have to keep it clean on this site...man whats wrong with some people...sounds like a company man to me maybe the brothers vendor on this site??? anyway if this guy ran a business with these ethics he would run it to the ground. these bigwigs think that what ever they do wrong is justified. they dont understand that people have a budget to live on, and they are happy to pay hard earned dollars to build what they love. these people are hard working people, they are the backbone of this country. these companies that run business with garbage customer service and billing need to get out of the market or change their ways. if some one told me that at a store they would have a broken face for sure....:smoke:

Re: Have you been screwed by BROTHERSTRUCKS.COM
 

Seems to me you jumped to some conclusions about Brothers that were not warranted! They were never screwing you & there was never any intent to screw you. When a situation like that occurs the bank should always reverse the overdraft fees! You owe Brothers an apology!:dohh: