Anyone else done with Oriley Auto parts?
 

1)I bought a carburetor rebuild kit from these clowns, the gaskets looked cheap, did not seem to have alot of parts. The thicker rubber gasket that goes on top of the plastic power valve was to thick and bent the top of my carburetor causing a huge vacuum leak.
I found a GP Sorsen kit from Autozone that contained better gaskets, more parts, way better quality and most important everything fit. I even paid less.

2) Spark plug wire set i bought from Orileys came with 1 wire that is so short it barely even goes on, It rides right on the exhaust manifold. I Tried the wire on the closest cylinders just to be sure im not crazy, the one wire will not fit any cylinder.

3)I was in Orileys "performance section" for a pair of spark plug wire holders, found some cool looking Moroso clips with the package ripped open and taped back together, cost 15.99. I got to the truck and found it was missing half the kit rendering it completely useless. I tried to return the kit and explained what was wrong and the kid behind the counter accused me of lieing after they sold me an opened kit missing pieces. After that occurrence i took every part i could think of buying recently back to Orileys for a refund and replaced everything with parts from Autozone.

F*&$ Oriley auto parts!

Re: Anyone else done with Oriley Auto parts?
 

You should have not bought if it had been open! I buy all my auto parts at oreilly and never had a problem,Maybe its the one you are dealing with.

Re: Anyone else done with Oriley Auto parts?
 

O'Reillys quality has went down hill the last few years. I've had countless issues with them recently, anything from house brand parts being boxed in a MOOG package to sending me rights when I ordered lefts. My local O'Reilly is basically two doors down from my shop. I can not fault them on getting stuff to me fast, but their quality sucks lately. The front end rebuild on my truck was a nightmare basically due to them. If they were here once, they were here 50 times in a two day time frame.
We're seriously considering using Advanced Auto instead, especially after talking to several mechanic shops in town about O'Reillys.

Re: Anyone else done with Oriley Auto parts?
 

Ever since CSK merged with them it seems they have been replacing the better quality brands CSK used to carry with no-name junk brands and the prices went up. You can't even get a Stant radiator cap or gas cap there any more.

I have switched to Auto Zone because of it. Better prices and better quality brands.

Re: Anyone else done with Oriley Auto parts?
 

the orielly by me is awesome.. its the only place around me where the people know their a$$ from a hole in the ground.. the people working at autozone and advance around me are completelly reliant on their computers.. one guy tried telling me that the thermostat housing on a long bed was diferent fron one on a short bed.. "but look right here! different part numbers!".. when he actually looked at them they were the exact same thing..

as far as price and always having my parts and being fast, i love orielly

Re: Anyone else done with Oriley Auto parts?
 

I shop online and go to the local Checker/O'reilly if they are cheaper. I like the buy online and pick up in store option. Sometimes you can pick up a discount coupon online for them elsewhere and use it at checkout. They are the only place that had the door strap covers (Dorman) available, and they were the cheapest. I got some cases of oil last year at about $1 a quart.
The quality of all parts, especially aftermarket, has gone down rapidly in the last few years. I attribute most of this to Asian (Chinese) low quality imports. Even OEM GM parts are often imported. I got a Raybestos lower control arm assembly earlier this year from Rock Auto and the slot required for the brake line clip was missing - had to be hacked in manually. No store is consistently perfect.
I have learned the hard way that electrical parts should always be OEM. Spark plug wires should always be Belden only. Everybody has their own experience, but for buying commodity parts, like oil, filters, spark plugs, etc., I shop the cheapest place. Everybody needs to learn to be a savvy consumer and the bad apples will eventually go away.

Re: Anyone else done with Oriley Auto parts?
 

I have been anti-oriellys for some time now. The ones around here are kids that seem to be backyard hacks. They don't have a clue what the store has. If they can't find it in the computer then they don't carry it, even though I bought the part in the past from them.
Lots of people knock auto-zone, but I've used them for years, and at least around here, they have more knowledgeable employees.

Re: Anyone else done with Oriley Auto parts?
 

I goto in order of competence:

Advance auto parts <- i always go there first if possible.
oreillys
auto zone <- but i dont go there ever. and napas too expensive.

Re: Anyone else done with Oriley Auto parts?
 

I got to my local autozone. There is only 2 employees Ill deal with there, one that knows just about everything about a chevy. And the other cause he will loan me any tool in the store for free and also gives me a 15% discount, even if Im buying a candy bar.

Re: Anyone else done with Oriley Auto parts?
 

Alot of orileys problem is their customer service, for 10 bucks an hour i don't expect them to have a team of experts but i recall standing in line holding some heavy ass brake rotors for 15 minuites while 4 of them are screwing around behind the counter. No body seemed to care about the line.

Finally got up to the front, The kid first said he was not sure if he could turn "rotors that big", they were stock rotors off a 07 chevy tahoe.

Then he claimed he was not allowed to turn rotors with wd-40 on them, apparently they penetrate the metal and it makes the bit not cut? Wd-40 does not penetrate right? Every time i go in that place i get the wrong part, insulted or some excuses.

Did i mention crappy parts, i think i did haha.

Re: Anyone else done with Oriley Auto parts?
 

i go to federated or advance auto as they are the only ones with smart people around :lol:

Re: Anyone else done with Oriley Auto parts?
 

no complaints here, mine switched from kragan to oreily, and the only thing that i have noticed that changed was the floor.

Re: Anyone else done with Oriley Auto parts?
 

never really had a problm wit the o'reillys downt the street, me and my dad have been going there for years and the guys there are a bunch of (no offense) older gentelmen who were HUGE hot rod guys back in the day and really know their stuff, havent had a problem yet, autozone on the other hand, went for some header gaskets the other day, he kept saying, "we dont have them or we moved them and i dont know where they are, sorry cant help you" just like that, my dad went right down the aisle, and there they were, he showed them to the kid "oh, i didnt know you meant those" my dad just said, can i speak to your manager please? shoulda seen the look on his face.. :lol:

Re: Anyone else done with Oriley Auto parts?
 

those parts guys are morons, i have only met a few who know what they are talking about,

they tried getting me on a comercial account but i cant stand dealing with those guys

Re: Anyone else done with Oriley Auto parts?
 

haha, i feel you on that one.

Re: Anyone else done with Oriley Auto parts?
 

[QUOTE=irishman999;4074543]Alot of orileys problem is their customer service, for 10 bucks an hour i don't expect them to have a team of experts but QUOTE]

i worked at o'reilly's part time a few years ago. those guys don't get close to 10 an hour. i'll agree that some of 'em...all but the manager and dealer guy are completely lost. i had one of them looking through every book and website he could think of for a radiator cap for a 68 volkswagen. literally looked for 35-40 minutes. then he called the main help line. i got a really dirty look from that one. also try to get one of em to find parts for an 83 vette. equally funny. that said, i got a very long verbal warning about sending an acquaintance to napa for a thermostat because the ones they sell are JUNK. i still don't like auto zone and i'll go to napa if they're open and have what i need. and auto zone as a last resort.

EDIT: i got 8.25 an hour when i worked there. just an FYI.

Re: Anyone else done with Oriley Auto parts?
 

I always try napa first. Maybe it's just me... But I lived in MI, Nevada & now in KY and I don't know why.. Maybe they treat there employees better.. Or pay em better?? But I never have to deal with 19 year old pimple faced know it alls that give me the wrong part 80% of the time & can't find my application in the computer. Yeh.. I'll pay a little more to get decent service & some decent advice when I need it. No counter person there (in any of them) has ever tried to b.s me or insinuate that I'm lying or don't know what I own. Sometimes saving 50 cents just isn't worth it to me. & Im kinda........thrifty.;) John

Re: Anyone else done with Oriley Auto parts?
 

Theres only so many places these places can cut costs in order to sell for parts cheap. Salaries are gonna be the first thing cut. You normally get what you pay for. If you pay 8 bucks an hour you get an 8 dollar an hour employee. Having a guy with knowledge costs money and they arent willing to pay.

Re: Anyone else done with Oriley Auto parts?
 

NAPA only for me.

Re: Anyone else done with Oriley Auto parts?
 

oriellys #1 Autozone # 2 Advanced #3

Napa and carquest are in a league of their own, there so $$$

Re: Anyone else done with Oriley Auto parts?
 

[quote=misternash2;4074787]Ok so it seems like these parts stores are buying cheap stock from china, hiring high school kids and trying to make their stores efficient like wal-mart, I dont think its working or them. Volkswagen radiator cap is hilarious, he should have looked next to the plug wires for the 98 5.9 cummins dodge:lol:

Re: Anyone else done with Oriley Auto parts?
 

I worked at the local ford dealer for about 9 yrs in parts and then Oreilly came to town an came looking to hire me a few yrs after they were here wanting someone who knew parts and worked with the local commercial shops. I was given the second store in town to run after my training, what a mistake. The pay is really not what they tell you for a store manager ( The store manager gets paid off the bottom line even after the bathroom tissue is bought just like you owned the place). Just like any chain they want lowest payroll and biggest profit margains I got that store from selling 8 grand a month in commercial to doing around 60 grand. Got me nowhere plus with what they pay hourly employees its hard to get a decent person on the counter. They also will get a foot in the door at a shop an promise the world but cant deliver. As for the parts, the upper level parts are great if you want to pay about 50% more to get good ones. Sorry thread struck a nerve had to rant!

Re: Anyone else done with Oriley Auto parts?
 

Our local Oreilly used to be called Hi-Lo Auto Parts. That was a long time ago. The guys that worked there did so because they needed a line on cheap parts for their own hot rods. Think employee discount . Then as they grew , the quality of employee behind the counter went down . Now if they cant find it in a computer , it must not exist . I understand that parts have changed over the years but most of these guys dont even know how to change their own oil. I also get that from all of the above mentioned parts stores , not just one . There are auto parts guys here that know what is going on and you can tell which ones they are because the others ask them questions about every thing . The thing I like is that I usually know what part I need and if they give me something wrong , I usually catch it at the counter and have them correct it .
Frank

Re: Anyone else done with Oriley Auto parts?
 

Good point, when you show up to a parts store your confident in what you need. Everyone i have had dealings with offers no advice or knowledge. Your telling them what you need so here's my idea...

Flip the computer monitors around so the customer can find what they need right quick, have two "parts guys" to ring us up and retrieve the parts from the back. Would this not work better?

Re: Anyone else done with Oriley Auto parts?
 

these guys tried to sell me brake like accessories in place of correct pipe thread.....

4 visits to make the correct trip for spark plug wires.....

go to napa. they sell quality.

Re: Anyone else done with Oriley Auto parts?
 

i have always been an Murrays customer but ever since oriellys bought them out the parts seem to be more expensive and are not of the same quality. lately i have been going to advanced auto parts and they have much better quality parts and cusomer service imo

Re: Anyone else done with Oriley Auto parts?
 

I go strictly NAPA. I have a hard time going to Kragen/Pep Boys/O'reilly's and trying to get a part when I don't speak Spanish.

Re: Anyone else done with Oriley Auto parts?
 

well its clear that everyone has problems with oreillys.

i have worked in parts my entire working career, ive owned 2 shop's of my own that sold parts. when you have a cool shop the customers come in and for the most part kiss your ass because they want a bro deal. when you work retail at any or all the parts houses kragen oreillys auto zone napa ect ect just remember every other customer these "krappy parts guys" deal with thinks there owed something and on top of that the customers are usually pissed about having to spend money on there car. so after 1 hour of dealing with 25 pissed off people then one of you walk in, its hard to put on the smiling face. Make friends with these "crappy" sales guys i think you would be suprised how far they will go for you or for that matter give you the catalog you need to find the part you want. i have a crappy sales guy at every parts house for 25 miles ive given a starbucks card to or bought the store pizza on a saturday. if you want good service be a good customer, these guys dont know there head from a hole in the ground but i always get what i need the first time. Next time your in a parts house tell the kid behind the counter your in no hurry and just be nice i think it will pay off in 10 fold and further more if you know where the part is in the store go get it yourself, dont make a scene and get the manager involved explain to the parts guy how the part your buying works if he doesnt know and when its all done shake his hand, hand him your money dont drop it on the table in front of him.I think everyone should work retail for at least a year because there are alot of jerks out there. how many of you have intentionally made a crappy parts guy look bad at his work no wonder you are not getting good service.

word for the wise if you buy cheap parts you get what you pay for.

Re: Anyone else done with Oriley Auto parts?
 

My grandfather used to own the Carquest here and it was a really good deal for me in highschool. I liked the fact that all of the "Carquest" parts were made by reputable manufactures. All of the house brand filters were made by Wix, belts by Gates, steering and chassis by MOOG and shocks by Monroe. I always bought the store brand because it was the same part as the name brand just reboxed. Plus it was was cheaper than "Cost" of the name brand, not to mention I got it at his cost. But he sold it about 5 years ago and the guy who bought it ran so many regular customers off that it eventually closed.

Re: Anyone else done with Oriley Auto parts?
 

I LIVE ABOUT 15 MILES FROM THE NEAREST AUTO PARTS STORE (MY CHOICE) SO IF I WANT SOMETHING MORE OBSCURE THAN A GENERIC IN-LINE FUEL FILTER, I USUALLY TAKE MY OLD PART WITH ME (IF AT ALL POSSIBLE) & COMPARE IT TO THE NEW PART AT THE COUNTER. SOMETIMES IT'S A REAL PITA, BUT I SINCERELY TRY TO MAKE IT AS IDIOT PROOF AS POSSIBLE. YA BETTER KNOW WHAT YOU NEED, OR CHANCES ARE YOUR GOING TO MAKE A 2 HOUR, $9 IN FUEL TRIP BACK TO TOWN FOR THAT $6 PART. THATS THE MAIN REASON I GO TO NAPA IF AT ALL POSSIBLE.:chevy: JOHN

Re: Anyone else done with Oriley Auto parts?
 

Screw that. I work every day in sales, not automotive, but sales. No one brings me pizza in order for me to have a good attitude about dealing with my customers. It’s my job. Catering to someone with bad business ethics only makes things worse. Every time I run into some SOB at any of the parts stores mentioned with a bad attitude I tell them, If you don’t want to come to work, do us all a favor and stay home. If you don't like the customers you deal with, quit. It's not my fault I expect decent service. I go to the parts store knowing exactly what I need and how to find it, with good intentions and a smile on my face and usually still leave the store without my part. Your best bet is to seek out the mom & pop stores that are left. They are all ways helpful, knowledgeable, good on price and generally have what you need in stock. Their business is their reputation. I would not advise taking the asshat at autozone a Starbucks gift card to congratulate him on his failure to function in his position. Gimme a break.

Re: Anyone else done with Oriley Auto parts?
 

Word!!

One reason I use autozone is their website.
I'm comfortable navigating it, there are pics of the parts and usually good specs with key dimensions. Not to mention there is also a whole section with vehicle specific info and diagrams.
I truely hate napa and oriellys web sites.
Advance isn't bad, but I don't have one close to my house...

Re: Anyone else done with Oriley Auto parts?
 

^x2

I'm really glad they built some Auto Zones in my town finally.

Re: Anyone else done with Oriley Auto parts?
 

I see where your coming from but, im nothing but nice to people behind the counter. The day I was called a liar i was ready to make a scene but kept my cool and left, returned later with everything i bought from them wanting a refund. The only decent person they had was a young girl that chimed in and told him "I sold it to him, i remember it was opened". Problem is most of them are not helpful and all their stores have the same general attitude.

The guy i got most of my parts from at Autozone was definitely from another county and middle aged, he was very helpful and professional and it did not matter what he knew about parts. Last trip to Autozone here in New Mexico i bought a Carb kit from some guy who was a self proclaimed expert on the carb and bull chat with me for a while, his young partner was making out with some older lady literally 5 feet away from me which was very strange but it was still better service than going to Orileys.

Re: Anyone else done with Oriley Auto parts?
 

I'm all Auto Zone, the O'Riley's here consists of 3 teenage girls, a handful of rice burner guys who wouldn't know a carb from a tbi, and one guy who asked we what scent I wanted when I went in to get an air filter. I told him not air freshener, air filter and he pointed me towards the febreeze he said its supposed to filter out the bad smelling air isn't it. I just walked out.

Re: Anyone else done with Oriley Auto parts?
 

funny.. but sad

Re: Anyone else done with Oriley Auto parts?
 

:haha: that's hilarious, sad but hilarious.

I deal with O'Reilly mainly for the name brand parts. I got to where I look the parts up on the website, and then just go in and rattle off the part numbers that I want so I don't have to go through the whole. Is it a 2wd, 4wd, is the left front lug nut tight, etc....

I also get stuff from Autozone, but not as much. The employees are only a little better there.

I have heard a lot of great things about Advance Auto Parts though, but the closest one is quite a drive from me. I'm hoping they will build one close soon.

Re: Anyone else done with Oriley Auto parts?
 

Sir you are brilliant, I think you solved the entire problem here. I am going to try your method next time im buying parts.

Re: Anyone else done with Oriley Auto parts?
 

I don't really care what the name on the store is, it's mostly about who is behind the counter. This is the reason I will drive 30 minutes to the parts store in the town I used to live in as opposed to driving 3/4 mile to the closest Knechts. I went to the Knechts a couple days ago because all I needed was some vacuum port caps. I asked the guy where they were and he immediately went to his computer and asked me what make and model they were for.

The guy at the store I like knows me by name, knows the specs on my vehicles, and can rattle off filter/sparkplug/etc numbers for me off the top of his head.

Re: Anyone else done with Oriley Auto parts?
 

the one by me sucks. there was 5 counter people there. i went and asked for a woodruff key and they all looked a me like i made up a name for a part. so i said i need a crankshaft key and they come out with a small rod and said i had to cut it myself. all i could do was laugh and walk out.