Who would do this?
 

I`m fairly new to this site, and plan to be a member for life. I`ve got a problem and don`t quite know the best way to deal with it. There is much wisdom here on this site and I am interested in as much of it as I can get on this. Thank you all in advance for your opinions.

I bought a Big Block radiator from a member recently, it was described to me as being vatted, roded, cleaned, pressure checked, new petcock, and painted with the correct simi-gloss paint, for $275 shipped. I jumped on it, sent the money order off and received the radiator within a couple weeks. Here is a picture of the box and foam the radiator was wrapped up in.http://i652.photobucket.com/albums/u...s/IMG_0927.jpg


The rear face of the radiator had the protection of the seat foam between it and the cardboard, however the front face only had the protection of the bare cardboard on the front face and edges. Here is a picture of the front face of the radiator after I unpacked it.http://i652.photobucket.com/albums/u...s/IMG_0923.jpg


I`m sure at this point of my story I`m not the only person who is sick to his stomach, it gets worse. The box was obviously dropped on it`s corner, because here is a picture I took of the filler neck. Notice that it has been pushed down into the tank.http://i652.photobucket.com/albums/u...s/IMG_0924.jpg


So I contact the seller, inform him of the damage, he tells me he insured the radiator through UPS for the sell price of $275, and the damage claim process is started. UPS picks the package up in its original packaging, and I wait. The seller informs me a week or so later that UPS declined the damage claim due to inadequate packaging. The seller tells me he is appealing the finding, and the UPS store that shipped the radiator is going to bat for us. I contact UPS a few days later and find out thier original finding stands, and there can be no further appeal. I contact the seller and ask if the appeal is declined, where I stand. He responds by telling me I`m out my $275 and he is out his refurbished radiator. I responded days ago to him letting him know my opinion of what should take place. First of all I would not do a piss poor job of packaging a $275 radiator, but if I did and it got damaged and if UPS declined my claim due to piss poor packaging, then My integrity would force me to refund the entire $275 to the buyer who had nothing to do with the packaging of the radiator. Is there any member of this site who would send a radiator via UPS packaged as described above? Any one who thinks the seller has integrity? Days have gone by and I have not heard a word from him.

Re: Who would do this?
 

NO!
It is his responsibility to get the package to you safely.
His packing was negligent. No reasonably prudent person would think that was an adequate packing job.
It is HIS radiator.... he owes you $275.00.

Re: Who would do this?
 

Thank you.

Re: Who would do this?
 

BTW: UPS is notorious for claiming bad packing... even if the item was packed well....
Thats why I ALWAYS pay the UPS store to pack the item.
Otherwise the insurance is pretty useless....
If THEY pack it... the claim will be paid no matter what!

Re: Who would do this?
 

Seller is responsible to get it to you in good shape.

Re: Who would do this?
 

Well brothers and sisters, I think the offender should be exposed so he could defend his position or at least let future buyers beware.
Posted via Mobile Device

Re: Who would do this?
 

I agree seller responsiblity It is a pain to deal with shipping companies, its hardly ever their fault no matter what happens dropped, run over etc. The seller should have to repay you. Good luck

Re: Who would do this?
 

I feel if he is an honest person he would give you your $275.00 back, it should have been packed better, sorry but that is how it is!! If I had sold it to you and that happened, I would have tried the UPS claim first, after it was denied because of packaging I would have refunded your money!! :metal:

Re: Who would do this?
 

Re: Who would do this?
 

I agree with everything stated above, I am in shipping/receiving and would never even dream that package would survive 10 minutes in the hands of UPS.... I am saddened by this, I hate to see people get in this situation. If the seller is seeing this post, he should refund your money, this is not the site to be bad terms with. This site has the best people I have ever had the pleasure of dealing with/meeting with and this just puts a bruise on all of us.... I hope this is resolved swiftly.

Re: Who would do this?
 

That sucks. What really sucks is that you could have got a brand new radiator for less $$$.

Re: Who would do this?
 

get a rope:smoke::smoke:

Re: Who would do this?
 

The fact that the purchaser bought it from another member is one issue. The packaging, is another.

Re: Who would do this?
 

Just a heads up...let’s keep this on a positive note and let’s not turn this into a bashing thread. I agree if I was DEISS I would be disappointed but we need to hear both sides. Hopefully a resloution is reached that is satisfactory to both sides.

I made a change to my reply to be fair to all involved.

Re: Who would do this?
 

Thank you all for standing by me on this one, my hands shake in anger as I write this, I don`t want to expose anyone, I just want my $275, I wish this would have been left where it could be seen by all, but it is what it is. Maybe the seller will have a change of heart, lets all hope so, Jack.

Re: Who would do this?
 

Re: Who would do this?
 

How is he "out" his radiator at this point? He sold the radiator for $275 and took the money. The only way he is out his radiator is if he does the right thing and refunds you for it.



I feel for both sides. You have to pack the crap out of stuff these days.
As a seller it really sucks when this happens, because you do really lose out when you have to refund the cash.
As a buyer it sucks because you have to convince the seller to do the right thing, and you have to find a new part which sets you back a couple more weeks on your project.
All it takes is one ****ty employee who doesn't care in at one point in the process and your product is damaged.

Re: Who would do this?
 

Guys, you have one side to a story. I am not saying the buyer is wrong in anyway.. but without the sellers side, etc you have zero right to say he should be hung etc. In posting a review (in any area) without the seller having a chance to discuss or make good is not cool at all. By not showing the seller this post, nor naming them, its one sides plain and simple.

I wish you the best, and have faith (from reviewing your posts and guessing whom the seller would be) that they will fix the issue at hand.

Re: Who would do this?
 

I am somewhat surprised that UPS can accept payment for insurance, have plenty of opportunity to inspect the packaging, and refuse to honor a damage claim. It would seem logical for UPS to decline to ship or insure products they believe are poorly packaged or insist on repacking an item the shipper wants insured.

Re: Who would do this?
 

I agree... but like I said b4... they are notorious for it...
The worst thing is.... WHY do we have to buy insurance in the first place???
I pay them to ship my item, and then have to pay them more to replace it if they dont do their job safely????

I have friends that are former employees of UPS that tell horror stories of the company, and the employee attitudes that the corporate culture cultivates...

Re: Who would do this?
 

Re: Who would do this?
 

You have been wronged

Re: Who would do this?
 

With the crappy way it was packed and shipped, how can the seller NOT be wrong??
Common sense dictates that an item should be shipped as if it's GOING to be broken.
I drove for FedEx for almost 10 years - I've seen my share of lazy packing jobs.

Re: Who would do this?
 

Nice job not naming the guy.
Well done.
Good luck.

Re: Who would do this?
 

What is there to hear from the seller? The pictures tell the story. It wasn't packaged properly and that is the responsibility of the seller. Deiss isn't telling any more from his side of the story but facts. The part was packaged poorly,damaged in shipping,UPS denies responsibility due to poor packaging (there's your support for Deiss' side),the seller is showing signs he doesn't feel responsible,lied about an appeal and UPS agent going to bat,and now isn't answering his messages. I agree the seller should have a chance to defend. Not sure what he could say.

Re: Who would do this?
 

I've had stuff damaged through DHL and Fed Ex, and I've ate the part and the shipping. I don't use UPS they are to high priced. All companies just toss the boxes around and don't care. I have been lucky that in all my shipments and there has been quite a few in the 10 years, I've only had a handful of damages, DHL would never honor Insurance so that is why I dumped them. Fed Ex has honored Insurance a couple times. I wish you luck Jack, I'm not trying to bash the seller because I have been in his shoes, but I hope he comes through for you

Re: Who would do this?
 

I love this website and value EACH and EVERY one of its members, the seller has let me know that I`ve got a check coming, I have no reason to think He is not a man of His word. You all have a good one, Jack.

Re: Who would do this?
 

Re: Who would do this?
 

That's good to hear Jack, bad deal for all involved but could have been avoided if a little more care had been taken to pack it.

Jeff

Re: Who would do this?
 

Super!

Re: Who would do this?
 

I think the lesson to be learned is that things need to be packed very well--much better than many people realize.

I've gotten stuff from people on this and other sites and the packing is usually pretty bad.

I'm reminded of the luggage commercial w/ the ape or monkey or whatever it was.

Re: Who would do this?
 

You mean this??
:lol:

Re: Who would do this?
 

The seller asked me to post this earlier this afternoon. Unfortunately I was unable to at the time.

I see the buyer has stated it was taken care of. I would like to post the sellers message as well still.

With that posted, as I said earlier, it is easy to jump on a bash bandwagon when you only have one side of the story. I appreciate all the replies that were not within that. And am glad this issue was resolved quickly.

Re: Who would do this?
 

just an FYI for everyone..
UPS doesnot insure any package, the insurance you payfor is a 3rd party..
ups outsourced the insurance part years ago..
best bet is to have the ups store box the item or double box it.. (item in a box with foam,etc then that box inside another)
when done this way they don't refuse 99% of claims,
don't walk into a ups store and exspect the counter guy to "check" your packaging job..
most will, but it's not their job, unless they box it..
also, write "glass" fragile,
also, something thats 300.oo + and somewhat fragile, send it 2nd day
why, overnight and 2nd day are handled differently, the normal monkeys don't handle it as much..
like when I'd ship and the ups truck picked it up at work, the overnight and 2nd day, was unloaded buy the driver, not the overnight dock workers..
also nov/dec is the worst time to ship, as the temp help and volume of packages force the boxed to be tossed around..
double box everything..
even when use'n the usps flat rate boxes, put your box in the flat rate box..
packing class 101 is over, good luck

Re: Who would do this?
 

glad to hear this was resolved