Truck and car shop ARGH!!!
 

Does anyone have an email address for this place? I tried calling many times and either it's busy or I get put on hold forever. :devil:

Because I don't use credit cards, I had to mail my order in and I sent a check. It was a large order, over $1,200 so they should be taking that serious don't ya think? That was at the end of March and my bank statement shows that check was never cashed.

I know they got my order because they called me to say 2 items would cost more to ship which I straightened out with them. That's the last I heard from them and still no parts.

They have good prices but it's not worth all this aggravation. This will probably be my last order to them.

I just don't understand why they don't have an email. It's so much simpler for both the customer and them. I can write when I have the time and they can reply when they have the time. Not being a slave to the phone all day long! Someone needs to tell them about the 21st century's invention called email, maybe they will like it. :lol:

Sorry for the vent. :sumo:

Re: Truck and car shop ARGH!!!
 

i have had simalar problems with them and they wanted to charge more for shipping then the parts cost and they put you on hold forever last order i got was from classic parts in kansas got the parts cheaper less on shipping and faster shipping and the email is truckandcarshop.com i do beleive

Re: Truck and car shop ARGH!!!
 

Ah yes, Classic Chevy parts is where I should have gone. I usually shop with them but the prices were so much better with this place I thought I'd give them a try. I'm regretting that now. :waah:

Re: Truck and car shop ARGH!!!
 

I did a search online and found one email for them but it bounced like a rubber ball:

Re: Truck and car shop ARGH!!!
 

If they haven't cashed the check, then call your bank and put a stop payment on it. Shouldn't cost you too much, then spend your hard earned money elsewhere.

Re: Truck and car shop ARGH!!!
 

Yep. And if they call you to inquire about it, just say "What, you didn't get my email?"

Re: Truck and car shop ARGH!!!
 

Just curious, why and how can you not use a CC in 2011?

Re: Truck and car shop ARGH!!!
 

:lol: I just might do that guys.


Thanks,


Bob

Re: Truck and car shop ARGH!!!
 

An invention of the 20th century...
Posted via Mobile Device

Re: Truck and car shop ARGH!!!
 

In my opinion they have the worst customer service ever first off they put you on hold all the time and for a long time then when they do get to you they ask to call you back WTF? Parts took for ever to get here too and they are only in Southern Cali...

Re: Truck and car shop ARGH!!!
 

Yeah, and judging by the way it puts people in debt, I'd say not a very good one. Not for me.

BTW, my having a credit card or not having one is not your business anyway is it? How about keeping with the topic, especially for a "moderator".

Re: Truck and car shop ARGH!!!
 

Subscribed to see how this turns out.
Posted via Mobile Device

Re: Truck and car shop ARGH!!!
 

I agree, call them and tell them you are stopping the check. Life is to short to deal with dead beats.

Re: Truck and car shop ARGH!!!
 

I have used Classic Parts for over 20 years, never have I had any issues, other than maybe back ordered stuff, but they have always communicated with me. I used to just send in my order, they would call me to confirm receipt and tell me when my order would ship and if anything was backordered. great folks.

I agree with the CC thing, they get too many people in too much trouble too fast.

although I do have one, it is only for emergencies/ out of town emergencies.

Re: Truck and car shop ARGH!!!
 

I placed an order with them for $380 back on 4/8. I called yesterday the 18th because I still hadn't seen it. They looked up my order, tracked it, and told me it will be at my house on 4/20, so we'll see. I called in my order, and got right through, then when I checked on it on Monday, I got right through again.

Sorry for your hassle!! They have been good to me so far but this is my first order, so don't have a history to look back on. It did take forever to get the parts here though. They are only 15 hours from me, yet it is taking 12 days to get here.

Re: Truck and car shop ARGH!!!
 

Forget credit cards, have you ever heard of a debit card? Same thing as a checkbook, comes right out of your checking account. I find it ironic that you rant about them not having email, say they should join the 21st century...when you are still writing checks. Credit cards don't put people in debt; people put themselves in debt. You made it everybodys business as soon as you posted it. When you make a negative post about a vendor, don't assume everyone is going to agree with you. I am very much on topic here. If you had made the payment electronically, you would probably have your order by now.
Posted via Mobile Device

Re: Truck and car shop ARGH!!!
 

Nothing at all wrong with credit cards. And if you do your homework you will find that credit cards are actually safer, in regards to theft / identity theft, than a debit card or checks. The greatest risk with a debit cards and Checks is the fact that you open your checking account to the world. Interesting article here: Credit vs. Debit

Just pay off the credit card every month, don't run a balance and don't use any credit cards that charge fees. It's all about discipline. You can actually make money off of them by earning points for other purchases. Many people though think credit cards are free money.... that boat will never leave port.

Not preaching here guys, just an old fart trying to help.

Re: Truck and car shop ARGH!!!
 

Yeah I've heard of debit cards, I have one. It has a $300 dollar limit, ever hear of that? Wouldn't work too well with a $1,200 dollar order would it?

This thread was not about credit cards so it's NOT the topic. If I choose not to use credit cards, it's certainly no business of yours and last time I checked, it's not a crime to write a check. If it was would they still have order forms in their catalog? Just a horrible company, that's the point of this thread.

I'm very glad I didn't make the payment electronically, I want nothing more to do with that lousy company and I hope they did lose my check. I'll be sending my next check to a respectable business.

Re: Truck and car shop ARGH!!!
 

Why are you so angry? I mentioned CC because it is easier to get your money back, which would solve some of your problems with the company.

Re: Truck and car shop ARGH!!!
 

I gave you a reason your order had not been processed. That IS relative and IS on topic, whether you think so or not.
Sounds like you have a plan now Bob, good luck! I suggest a board vendor like Classicheartbeat (Wes) or GMC Paul.
Posted via Mobile Device

Re: Truck and car shop ARGH!!!
 

Well maybe I'm angry because I find myself having to defend myself over the fact that I don't like credit cards. I know I'm not alone in that, plenty of us out there. I believe in only buying what I can afford. Credit cards were not the point of this thread or the cause of the problem anyway.

In this case, I'm actually glad I didn't use a CC. The last thing I would want is to give this place my number.

I didn't post this thread to get into a pissing match but don't like when someone tries to make a fool out of me like ledd zepps first reply where he uses some of my words to mock me.

I was only looking for an email address which I found on my own after this post. It did no good of course because this company doesn't use email and the one they have buried on their website bounces, very professional company. I also am guilty of venting about my experience of which I am VERY ANGRY but think it does help others. Who knows, maybe it will save a few fellow members some headaches.


Hope that clears up the mystery.

Re: Truck and car shop ARGH!!!
 

Bob, my debit card has a $600 limit but I can call my bank and increase that to any amount I want for a day. I can increase it permanently, but would rather increase it when needed as I only purchase really expensive things once or twice a year. Maybe something to try??

Re: Truck and car shop ARGH!!!
 

Hang in there Bob.... we are all pulling for you!

And thanks for letting us know about this.

Re: Truck and car shop ARGH!!!
 

Thanks guys.

I'll have to look into increasing the limit with my bank. Worth a try. :chevy:

Re: Truck and car shop ARGH!!!
 

Just curious but when did you send them the check?

Re: Truck and car shop ARGH!!!
 

Check was dated and mailed on 3/31. Bank statement shows that particular check was never cashed. ??

Re: Truck and car shop ARGH!!!
 

Sorry your have such a hard time with them. I have made several orders thew them and have had a very good experience.Have been put on hold once and did not like it [told them so too]but I am not known for a lot of patients when it comes to thing like that. Even had a part damaged in shipping, called them and they shipped another one without me returning the first one.

Re: Truck and car shop ARGH!!!
 

I got all of the parts ordered, and they were all good, so my experience with the has been all positive. Sorry you are having a hard time with them bobs409. Good luck with whoever you choose in the future!

Re: Truck and car shop ARGH!!!
 

I am still trying to get a refund on a back ordered part I ordered on 3/10/11. Every time I call I get the same thing. They ask you for your name and number then say they will have to call you back, and ask your name and number again. They don't call you back. I have been hassling over a $19 part for about a month now. That will be my last order with them.

Re: Truck and car shop ARGH!!!
 

I know I won't be dealing with them EVER again. I bit the bullet and spent the $40 bucks to put a stop payment on the check.

I don't know where it is but if they find it and try to cash it, maybe they'll call me back then. :lol:


You just won't believe this! I just got a call from them as I was typing this!

I can't say all of what I told them on this site (hee hee) but I told her about the lousy service, getting put on hold, never having calls returned and that I wouldn't spending another penny with them and hung up.

I just wish they would have called yesterday, could have saved me the forty but oh well, it's a lesson I learned.

P.S. ClassicParts is getting a large order later today. They KNOW how to treat their customers! :lol:

Re: Truck and car shop ARGH!!!
 

i placed an order with classic yesterday got tracking numbers twenty minutes later and today the tracking number says it will all be here monday gotta love fast service and very good service and p/s i dont and never will have a credit card and only use my debit card for atm withdrawls or parts i need right away

Re: Truck and car shop ARGH!!!
 

hmmm...i've never used them, so this is making me re-think my plans of ordering from them...i have ordered from ClassicParts, & they are great to deal with...sorry to hear about your hassle, & thanks for letting us know about your experience

Re: Truck and car shop ARGH!!!
 

I have ordered tons of parts through the truck shop with no issues so far, sorry to hear about your problem.

Re: Truck and car shop ARGH!!!
 

Here it is 8 days later and still no refund. I have been told on the phone that the refund has been sent to my card and to give it a couple of days. Well 8 days later and still no refund. I would advise everyone to stay away from these jokers.

Re: Truck and car shop ARGH!!!
 

I have never ordered from them but I have buy quite a bit of stuff from them at the autofair every year.I have been very happy with the parts and prices for the stuff I have purchased off their truck.

Re: Truck and car shop ARGH!!!
 

x2

Re: Truck and car shop ARGH!!!
 

I would call back, and ask for the owner.
That shop is old school technology, and the floor staff are always busy helping customers.

That being said. I have done a huge amount of business with them, and have never had a problem with any of my transactions.

Re: Truck and car shop ARGH!!!
 

i got the paris hilton gold card ,everybody gets a swipe

Re: Truck and car shop ARGH!!!
 

It's not much better dealing with them in person. I live about 15 miles from Truck Shop so I went there for some parts for my truck, I will try not to go into to much detail. I have a 70 short bed step side & I bought 10 items for it totaling $400. Went back to my truck & noticed they gave me a shift lever boot instead of a clutch rod boot, went back in exchanged it no problem. Got home started to change my worn out trac bar bushings, they were the wrong ones went back exchanged them no problem although they told me I must have some kind of weird trac bar. Got back home changed bushings. Next I went to install my sway bar that I bought, no instructions looked up the install guide on mfgrs. web site & things didn't look right. They sold me one for an older model with leaf springs. By now they were closed, this is Saturday & they are closed til Tuesday. My new floor mats fit Ok but nit much of a Saturday project like had planned. The only thing I had left was my tail gate lettering kit, but it's for a FLEETSIDE!!!! I did learn something, to check everything very carefully and not assume they know what there doing because they don't !
Posted via Mobile Device