CPP again....I'll never learn ;)
 

It's really a shame their customer service and shipping is HORRIBLE because I've been very happy with their products and prices... which is why I keep going back for more punishment....



Here's my current saga....
Won one of the reproduction floor tilt columns off CPP's ebay store back at the end of August. I got this column for 274 shipped....try finding a powdercoated rebuilt floor shift tilt column for less than 500....
It arrived within about 10 days but was :

1) missing the wiring adapter
2) Damaged (before it was shipped)-there was a chip in the powder and scratches all over it in the powder. With the awesome packaging they used there is no way it was damaged in shipping.

I emailed them and they asked for pictures which I supplied. Asked for a new one or a small discount and I would keep this one. They sent a call tag and said they would send a new one. I send it back and FINALLY today received the box.....


....WITH THE OLD DAMAGED ONE IN IT JUST HOW I REPACKED IT :sumo::devil::devil::devil::devil::devil::devil::devil::devil::devil:

Still missing the wiring adapter and still the same damaged column.

Now I've been dealing with this for two months. Sent off an email today to see what the next step in this saga will be...I'll keep you all updated.

What a joke CPP's customer disservice is....

Re: CPP again....I'll never learn ;)
 

oh wow thats crazy.

Re: CPP again....I'll never learn ;)
 

That's too bad, I won a chrome one and it was perfect when I got it. I wish you had had my luck instead.

Re: CPP again....I'll never learn ;)
 

I know they are no longer a supporting vendor but did you call Jeff? maybe he will help you.

Re: CPP again....I'll never learn ;)
 

Would've loved to see your reaction when you opened up the box and saw the same one again...

Re: CPP again....I'll never learn ;)
 

Why does an outfit that spends so much on advertising pizz it all away on poor customer service? Dumb.

Re: CPP again....I'll never learn ;)
 

I think they're following the Airbagit model... :haha:


Still no shipping info on a new column and no call tag for this one as of today...might be because I went ahead and left negative feedback on ebay

Re: CPP again....I'll never learn ;)
 

They EARNED that feedback, not your doing IMO!

Re: CPP again....I'll never learn ;)
 

Yeah...I was kinda disappointed :devil: I literally ran up the stairs then instead of firing off an email had to take a second to calm down ;)

As of today they responded to my first email but I haven't heard from them in over a week. I will try jeff to see if he can help....

Re: CPP again....I'll never learn ;)
 

Man that is crazy! Sorry to hear that, hopefully Jeff can get it straightened out for ya.

Re: CPP again....I'll never learn ;)
 

update...when getting jeff's email to send I got an email from CPP showing they had shipped a new column with a return tag in the box...which is what I asked them to do since the first time I sent mine back then waited two weeks....to get mine back ;)

I am looking forward to getting the new one and hope it's in good shape...

Will update when I get it.

Re: CPP again....I'll never learn ;)
 

I sure hope everything works out in your favor, sad you gotta go that far just for proper service.

Re: CPP again....I'll never learn ;)
 

I need a few things from them, I finally saved up some extra coin. But these kind of threads keep me from pulling the trigger.

Re: CPP again....I'll never learn ;)
 

Save your coin and go elsewhere I ordered a bunch of stuff and am going through similar problems, I will not use them on any other builds ever again.

Re: CPP again....I'll never learn ;)
 

BAHAHAHAHAHAHA that blows man!

Re: CPP again....I'll never learn ;)
 

Yes :waah:

Re: CPP again....I'll never learn ;)
 

still waiting...

Re: CPP again....I'll never learn ;)
 

Wow.
That's just plain pathetic.

Re: CPP again....I'll never learn ;)
 

Have they at least updated you?

Re: CPP again....I'll never learn ;)
 

VA72C10 I'm feeling you pain. I bought a column drop and fire wall mount from them off ebay on 12/10 and I still have not gotten the item yet

Re: CPP again....I'll never learn ;)
 

Since August ??? WOW !!! The'll never see any of my money.... :smoke:

Re: CPP again....I'll never learn ;)
 

they sent me a new Return form Thursday....so I once again get to send the column in and have nothing here and wait for them to send one back....we'll see if they send the same one again. I'm going to write a note inside and on the package to hopefully avoid this scenario....

Re: CPP again....I'll never learn ;)
 

Holy crap! That is freaking ridiculous.

Re: CPP again....I'll never learn ;)
 

And this started in August?!?!?!

Re: CPP again....I'll never learn ;)
 

What about finding a board member that lives near where they are located, then he could take it in to them and get the replacement same day...just wondering

Re: CPP again....I'll never learn ;)
 

I sent it back using the label they emailed me...we'll see how long it takes to get a new one and if it's good and everything missing is included. They never sent the wiring adapter and now there are no tilt or turn signal handles in the package

Re: CPP again....I'll never learn ;)
 

...
Posted via Mobile Device

Re: CPP again....I'll never learn ;)
 

No news yet
Posted via Mobile Device

Re: CPP again....I'll never learn ;)
 

Unfreakinreal

Re: CPP again....I'll never learn ;)
 

Hey bro who are you dealing with down here? I have about 20 of those floorshift columns on the shelf, get with me. This is a perfect example, this issue is several months old and i was just made aware of it, hit me up, lets get this handled... Total bummer my appologies.

Re: CPP again....I'll never learn ;)
 

Wow, talk about some serious communication breakdown. Does the right hand know what the left hand is doing over there??

Re: CPP again....I'll never learn ;)
 

Lots of right hands and lefts hands down here! 65 right and left hands to be precise, honestly i have no idea what the other 64 sets of right and left hands are doing.

Re: CPP again....I'll never learn ;)
 

Just put yourself in his shoes for a minute. He won this item 7 months ago. 7 months!!! And it still hasn't been resolved correctly. That's just plain embarassing and there's no excuse for it.

Re: CPP again....I'll never learn ;)
 

Couldn't be more precise, for almost 7 months i knew nothing about it and i actually know this customer, I would not argue its embarassing at all, hence the reason i just put my cape with an "S" on the chest on and exited the telephone booth! Time to play superman! LOL! We will get him fixed up in no time, uts already been long enough!

Re: CPP again....I'll never learn ;)
 

One thing that may help you resolve many of the complaints I read about CPP is to make use of an aging report. Each week at the minimum a back order aging report should be run and gone over with purchasing and shipping that way you know which customers are waiting and how long its been.

Second is a daily report on out of stock items and notify the customer in a few days rather than a few weeks and only when they call.

Re: CPP again....I'll never learn ;)
 

Dave when i read your reply i almost fell out of my chair! You are either in the industry or run some type of similar buisness, the owner here begs us to run our reports weekly but unless you stay off the clock to do that it is almost impossible to find time to do those reports. Point well taken!

Re: CPP again....I'll never learn ;)
 

I had to read this twice to make sure I was seeing what I thought I was seeing.
So you guys actually have some of the tools to minimize your issues but choose not to use them to save some hours that would need to be paid?
*shakes head*
Maybe if you guys were proactive instead of reactive and caught some of these problems before they happened you wouldn't have to worry about posts like this and the many others in this section and have more time to better service your customers that have the patience to put up with this nonsense.

Re: CPP again....I'll never learn ;)
 

Just being brutally honest, i suppose i could have lied but that would be counter productive. I will say this also, yes there are lots of complaints on this board but for every complaint i bet there is a 100 orders that go perfect, u will never be able to please everyone and i agree most of these examples are just plain unacceptable we still really have a super high ratio of satisfied customers, this place is just crazy busy! There is no honest down time here, an 8 hour day goes by in 15 minutes. No matter what you do you will always have posts like these, its 2012 and the life of the boards. These boards can be your best friend or your worst enemy, when i get involved they are usually my best friend! I will never tell you guys anything but straight facts whether thats good or bad, i want you guys to have visibility whenever possible. Great post bro! :metal:

Re: CPP again....I'll never learn ;)
 

A lot of owners in this business know they have customer relations issues but choose not to do anything about it because the cash rolling in far out weighs the cash lost on a bad deals or the cost to fix them and that's unfortunate.

Good service is not hard to do but it does need to be the company culture and staying late some times to get orders done or preventing customer problems it part of that culture.

I sell a fan relay kit for Mark VIII and Taurus fans, its a niche market in side a niche market. I dominate this market and have to almost 3 years now for four reasons.
1). If a customer calls with a problem its fix to their satisfaction on the phone, they know what the remedy is and when to expect it. Yes I do make mistakes and they accept that.

2). I answer the phone up to 9 pm central for support because that's when most guys are installing my kits. If they need me on the phone while they diagnose an issue then that's what they get. You would not believe the word of mouth advertising from this alone.

3). I make sure the package going out is correct each time and if for some reason its not right when they get it I own the problem and fix it asap, that day or next day at the latest. In most cases I eat the extra shipping.

4). If there will be a back order when they make the purchase they get a call that day or next morning telling them when a parts is expected in and the option to refund the sale or wait. They have always waited.

Customer service needs to be a product that is bundled with each sale for free. The customers only obligations to the sale stop once he makes the payment and many companies make the customer jump through hoops just to get the right part.

Re: CPP again....I'll never learn ;)
 

Danny Castillo has been the one (not ;)) helping me...