Brothers Order M.I.A. ?
 

I ordered some small parts from Brothers on-line on May 30th . I tried to call last week multiple times wondering where they were . After several attempts I called again early one morning and talked to a rep who sounded like he just got out of bed and after a minute or so told me that the shipping department would call me back . Guess what ? No call back . Then I was fairly chapped and finally was able to message them on line through their site . My order had never been shipped ! Anyone else had problems like this ? Sounds like I will have to get an LMC catalogue .

Re: Brothers Order M.I.A. ?
 

I am about to check today on an order I placed. Everything was supposedly in stock and should ship in 1-2 days. So far, nothing. Not overly impressed right now.

Re: Brothers Order M.I.A. ?
 

I would suspect this virus pandemic has perhaps caused a lot of small businesses to close down or work on much reduced staffing levels.

A message header on their website says "Attention: COVID-19 Update - Our customer service & sales teams are available by phone and/or email during standard business hours. To protect our staff as well as our valued customers our showroom is currently closed, however we are offering Parking Lot Pick Up. "...

You could always email them at orders@brotherstrucks.com

LMC staffing is also reduced...hopefully eveything will be back to "normal" once this virus threat has passed.

:chevy::chevy::chevy:

Re: Brothers Order M.I.A. ?
 

I'd be really ticked if I had waited almost a year for my parts, I'd have asked for a refund by now and gotten them somewhere else

Re: Brothers Order M.I.A. ?
 

I'm done with brothers. What they like to do is charge your whole order on your credit card and ship out half your order or just one item from your order. But everything shows its coming till you open the box and on the invoice its mark B.O. Then you wait a month or two to cancel order and they repay your CC but not the shipping cost. You end up paying double the cost of the parts because of the shipping you don't get back.

Re: Brothers Order M.I.A. ?
 

Try Classic Parts. They are in Kansas City.

https://www.classicparts.com/1967-19...departments/7/

I ordered some tach parts last Thursday and they came on Monday. All of the parts I have ordered from them have been good quality.

LockDoc

Re: Brothers Order M.I.A. ?
 

Classic Parts all the way,NO Brothers or LMC, also a very good supplier is GMC Pauls

Re: Brothers Order M.I.A. ?
 

Try Southern Kentucky classics. I have always had good luck out of them. I ordered a part on monday and was delivered by Thursday and shipping wasnt bad

Re: Brothers Order M.I.A. ?
 

Truck and Car shop in Orange CA. They have another location in the Midwest I believe now.

Did you mean March 30th? If you have been waiting since May 30th then that order should have been canceled last summer. That’s just crazy.
LMC is even worse than brothers. Try the other suggestions already noted.
I did ordered some small parts from Bow tie Bits with no probs.
Posted via Mobile Device

Re: Brothers Order M.I.A. ?
 

I ordered something from Brother's on March 31 and something from another vendor shortly after that. Neither part has shipped yet. I'm guessing it's because of this shut down situation. I'll probably give it another week and check on status with those vendors.

Re: Brothers Order M.I.A. ?
 

Apologies and early A.M. fog , I meant March 30th .

Re: Brothers Order M.I.A. ?
 

Finally got a notification my order is shipping and will be here next Monday. I’ve ordered from Classic Industries, southern Kentucky, and even lmc with better results. I’ll give them the benefit of the doubt right now due to the current circumstances.

Re: Brothers Order M.I.A. ?
 

I had a similar experience. After a week with no shipment I called Brother's and was told the stuff was out of stock. I never received any emails from them since the initial order. I cancelled the order. Then had to call back several days later to get them to refund the money. Also, the guy I talked to who I think was the same guy both times, seemed irritated and gave a shady vibe.

I've ordered a lot of stuff since the shut down from auto parts to toys for my kids from lots of different places and have not had any problems from anyone else.

Re: Brothers Order M.I.A. ?
 

I have been waiting 2 months for a return email I sent with a question. This was before the mess we're in. They lost a good bit of $ from me.

Re: Brothers Order M.I.A. ?
 

Buttholes should be out of business pretty soon. So I wouldn’t order anything from them.

Re: Brothers Order M.I.A. ?
 

I only order from brothers or lmc when I cannot find the parts elsewhere. They both seem to take 3-7 days to ship, even before this mess. Recommend you support the board vendors. If you cannot find it on their site give them a call.

Re: Brothers Order M.I.A. ?
 

I've only had my truck almost a year now but I am learning the vendors for certain. I have used a bunch of them and have a list for GMC Pauls when my rich uncle gets out of the poor house. Thus far I have been happy with all the parts I have gotten, just some of the companies lack a customer service side. One thing I have learned is if a company is a pain taking your money they will be 10x a pain if you try to get some or all of it back.

Re: Brothers Order M.I.A. ?
 

I don't know, I have tried most all the larger vendors (except GMC Pauls). For my '52 restoration, I used Classic Parts. But, for my '71 refurbishment, I am using Brothers almost exclusively and am satisfied so far. The only current part I have not received is a new houndstooth seat cover. I assumed the delay is due to someone having to make the cover.

None of these vendors are perfect and I am surprised that I have not had issues with Brothers during the COVID-19 issue.

Re: Brothers Order M.I.A. ?
 

Two reputable sellers that you can speak with the owner/operators. Been in business for years.

West Coast: Wes at Classic Heartbeat / Tacoma, WA

Mid West: Paul Jr at GMC Paul's / Indiana

They might not have in stock, but they will let you know on the front end.

Re: Brothers Order M.I.A. ?
 

I have ordered parts through other venders and they come in a timely manner. I have a few places I order materials from in KC for my work, order by 3 pm I have it here in SE Iowa by 11 am next day. If I order from Lmc it takes a min of 5-7 days to receive it... What's up with that!? They don't wait a week to charge my account! Lol
I Support board vendors ☺

Re: Brothers Order M.I.A. ?
 

I use classic Chevrolet in Oklahoma city. Their prices are pretty good but I have never had anything shipped since I live locally.

Re: Brothers Order M.I.A. ?
 

It’s hard to believe Brothers has gotten so bad ? They where once pretty reliable.

Re: Brothers Order M.I.A. ?
 

Brothers is in Corona California right in the Middle of LA where just about everything is on a tighter lockdown than other parts of the country. I haven't bought anything form them recently.

I use Classic parts most of the time and especially for small things because shipping is the cost of what ever size priority mail box your order will fit in if it is just small stuff.

I have been to Classic heartbeat's shop outside of Olympia and Wes cares and is real picky about the quality of what he sells.If he won't use the part on a truck he is building in his shop he won't sell it to you. He doesn't have space for a huge inventory though. he is about 200 miles from me.

I had to wait quite a while on a park light lens from The Filling Station and rather think that they may be ordering in a lot of what they sell and then sending it out. Price and shipping were great though.
I had ordered a fuel filler hose for my 77 from Classic Industries and they did notify me that it was back ordered and it took a seriously long time to get it They actually asked if I still wanted it because the back order was going to take some time.

Delivery wise, I passed my UPS driver that delivers to me on the highway at 7:30 last night as he was headed back to the UPS facility. Those guys are putting in some long days with all the extra packages of stuff people are ordering right now. A package I mailed to another member here in the state took an extra day to get there.

Re: Brothers Order M.I.A. ?
 

A few years back brothers was running an online sale, so I put some things in my cart. By chance I happened to grab a catalog before I checked out, and noticed the online prices were marked up so that the sale prices were similar to the paper catalog prices. It's a free country. But I won't buy from them ever.

Re: Brothers Order M.I.A. ?
 

I had the same exact problem right before the virus crap started going down. I waited a week after I ordered the parts before calling, the guy on the phone said that he’d look into the problem and get back to me the next day. Guess who never got back to me?

I sent them an email asking where my parts were that were charged to my credit card. A gal got back to me the same day but didn’t send me a tracking number until the day after. So by the time I ordered the parts online and the time they shipped was 2 weeks. My order wasn’t a big order, but a paying customer is a paying customer. Needless to say I was not impressed in the slightest and will be going elsewhere in the future.

Re: Brothers Order M.I.A. ?
 

yea, I'm going to call today and cancel my order... Bummer.

Re: Brothers Order M.I.A. ?
 

I have used Brothers for both my 65 pickup, which is now in truck heaven, and my son's 69. Have not had any issues until the last order. The hood latch was not a fit and forget it item. I may end up having to take some parts from my son's old latch and put them on the new one. I don't think I can return the latch cause he put it on, so the paint is a bit scratched where the bolts go.

We also ordered a bunch of little stuff, Dome light, Speedo Cable, and some other stuff. The one item that did not ship was a set of LED lights for the dash. No mention of it when I ordered and nothing said on the invoice. Once I opened and looked, the invoice did show BO on the line item for the lights.

They have been pretty good about everything so far, but I have not really gotten into the big stuff yet.

RR

Re: Brothers Order M.I.A. ?
 

On black Friday I ordered seat covers for my buddy buckets , corner speaker brackets for my 68 chev . Call them once a month , they told seat covers where back ordered a week 3 times .seat cover are PUI brand checked them closed for 12 weeks now but I order my parts 3 months before . OK I get it , I live in Canada so its harder to ship here but really I "am done with bothers don"t know where I will get my parts but will find them some were

Re: Brothers Order M.I.A. ?
 

I made a order 2 weeks ago for the 1pc window kit medium tint. and a bunch of small items. Also wanted to order the matching rear window the shipping was almost $200.00! No way will I pay that for shipping. My whole truck only cost $1000.00 to ship from California. The back window was $108.00 shipping so I figured I would get that local. I thought Brothers was the only source for the one pc side window kit so I ordered it with the smalls, still $100.00 shipping. Now I have found another vendor for the 1 pc window kit ordered just the back glass got it already and still haven't gotten Brothers order yet. And the tinted back glass from the other vendor with shipping was $125.00 . The 1pc window kit they have seem to be the same as Brothers.

Re: Brothers Order M.I.A. ?
 

I had a bad experience with them last winter. Brothers is off my list. It's really too bad. Some of their how to's are pretty good.

Re: Brothers Order M.I.A. ?
 

Also my favorite. They are about 5 minutes from my office but always so crowded the wait is 45 minutes or more so I just order online. My parts always show up in a day or two.

Re: Brothers Order M.I.A. ?
 

so DON'T order their front disc brake conversion kit today? They have a sale on until tomorrow...

Re: Brothers Order M.I.A. ?
 

I got my order, just sketchy on communication and they were about 5 days shipping instead of two.

Dummy me, I only ordered one rubber rear suspension bumper. Now I gotta order another one and they are the only place I have found with the ones for lowered suspension.

Re: Brothers Order M.I.A. ?
 

Brother's has been the worst for about 6-7 years now. Classic Parts gets 99% of my business currently as their shipping is a flat rate and I always have my parts in 2 days - I don't even get that from Amazon Primes lately.

Re: Brothers Order M.I.A. ?
 

they're too busy sending emails :rolleyes:

https://dl.dropbox.com/s/aqzz41nml5k...50317.jpg?dl=0

Re: Brothers Order M.I.A. ?
 

Man. Shipping issues are a peeve of mine. A few years back I ordered a couple of small parts out of Florida and they only offered 2 day shipping. Of course it cost a little more, actually more than the parts I ordered. Well they shipped timely but it was the postal service that held up delivery. It took 8 days to get that small package. It arrived in town but they lost it. I chased that package all over town. Three visits to the PO. I was not happy. Paid for 2 day postage and was not offered a refund on the difference. I told the post master it was a dern good thing there weren't medical supplies in that package or he'd have a real big problem. Didn't faze him one bit. He stood there stone faced.
Point is, could shipping been your delay?

Re: Brothers Order M.I.A. ?
 

Just placed an order with Brothers for step fender to bed bolt kit. I tried to order from Classic, but they were on BO for at least a month I was told. So, I ordered the kit from Brothers....we shall see how long it takes to get some kind of order status.

Re: Brothers Order M.I.A. ?
 

Just placed a big order last night even after reading this thread 10 times.. hope all goes well for me or I'll feel even more stupid then I did when checking out my cart

Decent sale prices though...

Re: Brothers Order M.I.A. ?
 

You realize if you have to cancel, they still get $$ right? So they can put it at whatever price and not fulfill and still get paid.