BrothersTruck ordering
Any u guys order from brotherstruck? I ordered over phone, 9 days ago, send 3 emails, tried online chat, cannot get anyone on the phone after they got my $$$ Getting little nervous here.......
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Re: BrothersTruck ordering
Just ordered online yesterday and order shipped today. Have ordered thousands of dollars worth of stuff from them they have always been great.
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Re: BrothersTruck ordering
I am expecting delivery today. I had no problem talking to someone.they were holding mine because of a back order but I called them and they shipped same day.
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Re: BrothersTruck ordering
They are legit. Not trying to steal your money.
I did have a rather long delay from them once when a part was on backorder and I didnt notice. I had to call and ask them to please ship the rest of the order and not hold evetything else up based on one backordered part. |
Re: BrothersTruck ordering
Most of my parts for my restoration where through them.
quality of the parts was good but shipping was slow. |
Re: BrothersTruck ordering
Thanks fella's I finally spoke with someone, they wrote down my CC info wrong, 9 days ago, they could have called......
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Re: BrothersTruck ordering
I have used them many times and they are many cool to work with.
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Re: BrothersTruck ordering
I have bought several parts through them. I usually get their parts a little slower than from other places, but their in California and I’m in North Carolina. They are definitely a reputable company.
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Re: BrothersTruck ordering
I just ordered some in stock parts from them on 12/30/17 and they arrived on 01/09/18. With the holiday and weekends it sure did feel like a long time to get here especially when you are ready to put the parts on.
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Re: BrothersTruck ordering
I just received a pretty good size order today. they held up shipping because a set of arm rest screws were backordered. I called them and they shipped without screws. got here in 2 days. if any of your order is backordered I would get in touch with them.
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Re: BrothersTruck ordering
Like others have said, if any part is back ordered, they will hold the whole order. Even buying online, it doesn’t tell you if it is in stock or not.
That said, if you call or email, find out what is backordered. They will ship partials, but you have to request it. |
Re: BrothersTruck ordering
Sounds like there needs to be a better way to update customers on the status of backordered items.
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Re: BrothersTruck ordering
If you live on the East side of the country as I do there is no reason to order from Brothers , SOKY Southern Kentucky Classic sells the same stuff usually around the same price and their customer service is second to none .They also tell you if item is in stock when you order .Shipping is less too. Summit Racing also is good for most of the same parts .
I have ordered twice from Brothers way back and everything I ordered was on backorder but my card was charged immediately . |
Re: BrothersTruck ordering
Finally received my sending unit. 15 days later, it the wrong part, I have been on hold for 20 minutes so far......anybody else sell truck parts? These guys are a joke in my eyes.
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LMC is the way to go.
And summit racing |
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Truck and Car Shop also has a store near Charlotte. When I visited my son over Christmas, I drove there and picked up a gm licensed grille for my 69. No shipping and literally hundreds of dollars cheaper than others. I bought one from them at Carlisle for the 1970 k10 I had several years ago. When I head to the Charlotte Auto Fair in April I plan on getting lots more parts especially the oversized shipping items. Nice folks at the NC shop
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Re: BrothersTruck ordering
They absolutely suck when it comes to back ordered parts and communication. They don't show that a part is back ordered on their site, which is annoying. Then you wait and wait for your order to ship, it's a week later, you call them and have someone explain that one item is backordered and they are waiting for it to ship the whole order...
Most businesses have common courtesy to call the customer and tell them that. I waited a week, with a huge order and had to call them to figure that out. Then they asked if I wanted the other parts shipped now or just wait. I tell them to wait and they guarantee me it'll all be shipped tuesday, when the one parts comes in and then of course I hear nothing. Call late tuesday and get told back ordered part is coming Thursday and of course once again I had to call and figure that out. I've ordered from every company out there, but they are a bunch of bozos. Really really bad at communicating things that should be simple to take care of, just as any other business works. Don't think I'll order anything else from them after that ordeal, so I feel for ya. |
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There are many great supporting vendors on the East Coast, no real reason to order from across the country. |
Re: BrothersTruck ordering
SOKY looks like the place to go by there prices.
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Re: BrothersTruck ordering
Its not only their pricing (SOKY) , They have great customer service and they build these trucks and know what works . They ship out quickly too .
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