Poor service from PST!!!!
 

On Monday 3/12/01 I ordered a FE rebuild kit from PST. This was after calling several times over several days and not reaching someone. Russ picked up the phone and seemed arrogant and rude but I decided to order anyway. As of today 3/20/01 I hadn't received my parts so I decided to give them a call. After explaining to him I had ordered last Monday and hadn't received my parts, there was a slight pause where I could hear him smirk. He then asked for my order # of which I gave him. Then he informed me that my order hadn't shipped out yet. I told him I wasn't sure if I wanted them at this point (since I'm planning on doing the rebuild Fri.). He asked if I wanted to cancel the order of which I replied yes and hung up.
I don't know if Russ is tired of his job or what, but you can be sure I'll get my order from somewhere else and will never shop with this company again. As a cordial shopper I expect better service than this! I had order from PST back in '92 and had received excellent service. I don't know what happened since then as this didn't seem like a one time event.
I normally don't complain on the board like this, however I felt this was worthy and you folks can do what you like with it.

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68 Camaro,250(No,I'm not putting in a 350!)
67,LWB,250(Again, I'm not putting in a 350!)
a work in progress
"Praise The Lowered"




[This message has been edited by Brad (edited 03-20-2001).]

Yeah I know what you mean I had a similar experience with MOTHERTRUCKERS after waiting two and a half weeks I called and they had no record of my order I guess with alot of these companies it's just a hit or miss type of thing!!

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71c10 350/350 air ps pb rust free
27 T coupe 9"chop Edsal 490inch 6deucesd
7 or 8 whizzer motorbikes and a couple cushmans
74 Pinto daily driver

Well, there's two companies I won't be calling!

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Randy
70 C-10 SWB Stepside
47 Chevy Fleetline
30 Model A Coupe
87 Harley Sportster
Built in USA!!!!

ive called classic performance products ( www.classicperform.com ) many times and asked about there products.... for 30 mins through and hour on the phone! were always very helpfull.... and thats who im going to go with for my suspensien stuff

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www.xframeimpala.com


68 4x4 short fleetside deluxe cab 327 air
56 big window short stepside 235 dual 1 brls
64ImpalaSS 327
70 C10 LWB fleetside custom/10 350/TH350

In just the past few months, I ordered spring bushing from PST and there was a weird "special" bushing size for 73 leaf spring eye, as it turned out. They sent me different bushings 3 times without any charge, and in the end I sent them back again and got ones for my new springs that were made to 81-87 specs. They were VERY understanding and helpful. I will still recommend them.

Sorry you had such trouble with them.

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Chris Lucas
1973 Chevy C-10
1975 Chevy Silverado
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