Brothers Service?
 

Does everyone generally have a good experience with Brothers? I ordered new suspension rubber and sway bars on 7/25 and still hadn't gotten a shipment notification. So I called and they said the sway bars would take another two weeks, disappointing, but what can you do. The CS rep said she would get the rubber shipped as I need it to re assemble my front end and trailing arms.

That was Friday, I checked today and it is still showing as in progress. It has been a long time since I have ordered from them, is this typical nowadays?

Re: Brothers Service?
 

Awhile back they sent me a sale flyer and I placed my one and only order .Everything I ordered was on back order and took forever to get it all. I have not used them since as everytime I call to see if what I need is in stock before ordering they have not had whatever I was looking for in stock. Whoever you order from call first before you order to confirm its in stock especially if you need it quickly.

Re: Brothers Service?
 

^same here, seems like they dont care to inform their customers of backordered items, or anything important really..

I'll hand my money over elsewhere.

Re: Brothers Service?
 

Take a look here: http://67-72chevytrucks.com/vboard/s...d.php?t=478534

Re: Brothers Service?
 

and here: http://67-72chevytrucks.com/vboard/s...d.php?t=394782

Re: Brothers Service?
 

I was not happy with the ONE experience I had with them.

Re: Brothers Service?
 

ECE has GREAT customer service..just sayin

Re: Brothers Service?
 

Lots of bad stuff on their customer service floating around here.....


Smitty

Re: Brothers Service?
 

Well that sucks. It has been 7+ years since I had ordered from them, I just assumed it was still good or I didn't notice how bad it was last time. Guess I'll be crossing them off my vendor list.

On the other hand, I emailed ChevyDuty about an RMA I sent in in 2003, they said the credit still showed and would be happy to apply it to my next order. I myself had totally forgotten about it, and just happened to stumble on an old receipt. I can't wait to give them my business now.

Re: Brothers Service?
 

Yeah they do, I should have just bought their kit. The stupid 10% off pulled me in as I ordered a good chunk of stuff.

I just called ECE, I'm moving my business over to them. For the record, Stan at ECE says the rear sway bar is overkill and makes it too stiff. (I ordered the handling kit from brothers, with front and rear).

Re: Brothers Service?
 

Tmwoodall, PM sent.

Re: Brothers Service?
 

I ordered from Brother's once, several years ago. It took about a month to get my parts, and very poor customer service when I called them.

On the other hand when I order from ECE, my parts usually arrive within a couple of days, and their customer svc is excellent.

Re: Brothers Service?
 

I apologize to anyone who has had a less than satisfactory experience with Brothers. If you would like to discuss the issue further, I can be reached at "john@brotherstrucks.com", 800-977-2767 or just PM me.

Re: Brothers Service?
 

I had a poor experience as well, awhile back. I returned the item without a problem, but I will not do business there again.
Great advertising in alot of Mags, nice looking showroom, kool Truck show, but they seem to drop the ball in the Most important area; Customer service. My 2 cents...

Re: Brothers Service?
 

GMC Pauls out of Rockville IN, great customer service. I ordered a new door skin and some door hinge pins for my 72 on Sunday and it all showed up today! Paul will definitely get my business again.

Re: Brothers Service?
 

you could build them from scratch before you get your order from brothers.

Re: Brothers Service?
 

i can't say anything for the rest of the customer servce people at brothers, but Tim is top of the line at brothers spent about $2000 with them and the quality of products were good except for one thing and he always kept me updated on back ordered stuff, dealt with one other person beside tim and the guy screwed the order up and brothers is starting to sell more stuff made in the USA...I'll stick with brothers, Call and ask for Tim if you order from them. I ordered 2 things from classic my floor mats took over a month to get and the oil pressure gauge i ordered broke after 1 use they sent me a new one but its not much better.......just my 2 cents

Re: Brothers Service?
 

So you guys gonna keep diggin' this hole? Or did some of you contact John at his request in this thread.

Gary

Re: Brothers Service?
 

Give them a chance.

I know a lot of you guys have had problems in the past.

But it looks like John from Brothers trucks is trying to communicate with you guys and make things right.

And I agree, customer service is a HUGE deal and should be treated with the utmost respect.

Re: Brothers Service?
 

I have to give 'props' to Brothers.

They helped my wife pick out the correct Cheyenne Super (houndstooth) seat cover she bought me for Christmas one year. She had a great experience - and we know how hard wives are to please!

Also I got a bad aftermarket radio from them one time. I called and a replacement was sent immediately.

I don't doubt some have had a bad experience. It's just human nature that those are the people who have a lot to say.

Re: Brothers Service?
 

For what it's worth, I've been dealing with John@Brothers for about 6 years now, I can honestly say that he's a stand up hard working individual, and I believe him when he says, that he will attempt to help remedy unhappy customers with their purchases, or answer questions.

Re: Brothers Service?
 

i too have had problems with timely deliveries. i read the above comments, and can only say that there are many, and that at some point they should not try so hard to make things right in the second place, but rather in the first place. as i recall, last order was for a throttle cable, and i was down a long time waiting, but maybe it just seemed that way? just the same, it's always better to fix the hole in the boat then to keep bailing out water!

Re: Brothers Service?
 

I have an extra shovel in case one breaks.

Re: Brothers Service?
 

Everyone should be able to share their experiences with different vendors out there. If I was a vendor I would want to know what my customers thought of their experience doing business with me. I would take any negative feedback I got and use it to better my business. In John's defense it sounds like he wants to do what it takes to keep his customers happy.

Re: Brothers Service?
 

John I have sent you two emails abut a recent order and have yet to receive a reply. Please call me at 828 283 3711 or at least pm please, thank you Harold