MSD distributor
 

I bought a MSD Pro Billet HEI in May, 2000. They come with a one year warranty.

So, I started hearing a buzzing noise sometime in 2001. Don't remember exactly when it started. At first it only happened rarely. It progressively got worse. I could not for the longest figure out where it was coming from. Well to make a very long story short, I finally figured out it was the distributor. I even replaced the rotor and cap. Didn't fix it.

I called MSD and explained to the guy I spoke with, how it was doing. He told me to send it in and they would check it. I told him it was out of warranty and asked what would it cost. He said, don't worry, just put attention to my name on the package and I'll be sure to put it back under warranty for you.

Now I ask you, how great is this?

Well it came back today. They replaced the Mag assembly, shaft, gear, and weight plate. And get this, at absolutely no charge to me. Zero, nada. Not even a charge for shipping.

Man it feels good to get this kind of service instead of companys throwing their hands up and it costing you money.

I give MSD a big thumbs up for the great service. This is getting harder to find today.

Love good customer service.

yes ,customer service says a lot about a company.if you cant stand behind your product after the sale, then that means you have no confidense in your product.I love my msd ignition -have no complaints!

that is outstanding. rare and wonderful. please God let this type of thing happen more often!


:flag:

...and that's what makes you remember them in the future when you're building that motor and need a new distributor.

I had a same type of experience with MSD with a Off Road ignition. They replaced it, at no cost and out of warranty. :)

I screwed up and burned a chunk out of one of their Heli-core plug wires, so called to ask if I could buy just one. The guy said, "No, but I'll send you one for free." Awesome company!

A lot of folks will say MSD stuff is way overpriced. No way. It's on the high side, but what isn't if it's any good? I'm totally sold on MSD products. I'll not have any other kind of ignition on my truck.

As my user text says, "you get what you pay for". At least in this case anyway.