CPP mixed up order - now what?
 

Like I've seen in another post or two, CPP also sent me the 73 and up spindles instead of the ones I ordered for my 70 with my disc brake kit. They also sent me the newer balljoints and tie rod ends. The guy I talked to said It was a shipping mistake but I basically got a free upgrade worth nearly $200 with the suspension/steering parts (that weren't included in the kit I ordered) and everything will bolt up fine.

All that may be fine and good but what happens later if I want to upgrade to tubular a-arms? Do I have to get newer ones and will they fit on a '70 frame?

Re: CPP mixed up order - now what?
 

If you do upgrade later tell them you have 73 up stuff on a 70 frame. Yes it is all gonna bolt up.

Re: CPP mixed up order - now what?
 

Cool- thanks. I didn't think to ask the cpp guy when I had him on the phone. I was hoping to avoid a hodgepodge of different generation parts but I guess it'll be ok.

Re: CPP mixed up order - now what?
 

If they sent you 73+ spindles instead of 67-70 you're going to need a 73+ center link. Control arms will swap no prob though.

Re: CPP mixed up order - now what?
 

They also sent me the tie rod sleeves PN CP4SC-SAB . I looked them up on their website but all it says is "CP4SC-SA 5-1/4", custom, aluminum, pair $69.00"

Without taking anything apart before I am ready to start, are these conversion sleeves or am I still screwed?

The guy on the phone was trying to sell me that I got all this extra stuff free but I have no idea where these suspension parts are from and I am not interested in Chinese bearings. I was going to go all MOOG and timken. I read a lot of mixed reviews about CPP on here and hopefully my story won't get worse.

Re: CPP mixed up order - now what?
 

If that is the tie rod adapter sleeve than that's great. If not you still need a center link. The adapter 67-70 to 71+ has different thread on each end. Don't quote me but it is 5/8 on one end and 11/16 on the other. Lowlife has a good faq on all the conversion scenarios on here somewhere.

Re: CPP mixed up order - now what?
 

Well..... Based on another thread I found, that PN is for the adapter sleeve so I *might* be OK.

I have to get my new master cylinder with related parts and 5 lug wheels before I start tearing into it and find out if its right.

Re: CPP mixed up order - now what?
 

The tie rod sleeve will work.
Your 70 centerlink will work.
What CPP doesn't tell you,... is you will have to move your 70 OUTER tie rods to the inner location.
And then attach the new tie rod sleeve.
Then bolt on your 73-87 tie rods.

Don't let CPP fool you.
This kit is way more profitable for CPP because parts are cheaper.
They have been doing this trick for a LONG time.
I would be pissed if I ordered 63-70 conversion spindles, and they sent me a box full of 73-87 chinese parts.

CPP has good products,... but their customer service and people on the phone suck.
If you want CPP parts in the future,... look up the part number and order them from Summit Racing.

Re: CPP mixed up order - now what?
 

Yep, sending the wrong parts and then trying to convince the customer they got a better deal is bogus. Return it all, at their cost, and have them send you what you ordered - you probably thought long and hard choosing what you ordered, so don't let them push you out of your comfort zone. 73+ allows less expensive ball joint replacement in the future - but unless this is gonna be a daily driver that gets a LOT of miles, I'd return it and get exactly what you wanted in the first place.

Re: CPP mixed up order - now what?
 

I love it! People still buying from them criminals.

And what a $%#@ answering the phone there. ZERO customer service.

Wasted $400 with them,,,never again.


look up the part number and order them from Summit Racing.


^ best advice ever

Re: CPP mixed up order - now what?
 

The kit as I wanted it wasn't available through summit or jegs so I ordered from them via ebay- they ship fast from there because apparently they are scared of bad feedback. They shipped within three days (they promise 24-48).

When I called last night to see what the heck they shipped me I got disconnected the first time and thought "here we go" but talked to somebody immediately the next try.

I am going to call them again tonight and get this straightened out. Its going to be a low mile truck (not a daily driver) but all the parts I got for "Free" ain't worth squat if I wanted to go all MOOG. And the chinese wheel bearings ain't worth as far as I can throw them.

Re: CPP mixed up order - now what?
 

You're making the right choice getting it straightened out. The more they have to pay for shipping, the less likely they are to make the same mistakes in the future.

These kinds of things are the reason why the automotive sales and service industry has such a bad reputation. Unfortunately integrity isn't a standard part of business anymore.

Re: CPP mixed up order - now what?
 

I just got off the phone with Aaron @ CPP. He tried his best to convince me to keep the "upgrade" but I was adamant about wanting what I ordered. They are sending me a return label for the switched components.

I'm not in a hurry to do the switch, I have to get a bunch of other parts first, but hopefully it won't take too long.

Next question.... does it make sense to have the spindles powdercoated or should I just paint?

Re: CPP mixed up order - now what?
 

Good for you. I've purchased steering columns, brake boosters, master cylinders, track bar, and a rag joint from CPP. The only thing that was correct or working correctly was the rag joint. You can see all of my problems with them in my build thread.

I currently am working off the 3rd brake booster and it's not holding vacuum. I gave up on getting a working master cylinder and I'm now using Wilwood.

I will never, ever, ever, ever, buy anything from them....did I mention ever?

:gmc2:

Re: CPP mixed up order - now what?
 

I've only gotten motor mounts so far and they were OK. I figured I was keeping this order pretty simple- spindles (which ought to be OK) and wilwood brakes. All I'm really relying on CPP for is the spindles, everything else is from others. I called wilwood yesterday and had them spec out the master cylinder and other parts I'll need to have a really nice brake system.

Re: CPP mixed up order - now what?
 

I would seek out other options. You can find high quality spindles and Willwood product from other vendors on this forum that have much better customer service. Listen to those that have gone before you. Just sayin. :lol:

Re: CPP mixed up order - now what?
 

I really like Early Classic Enterprises, there parts are top notch with customer service to match. I would return it all and call them, just my advise.

Re: CPP mixed up order - now what?
 

X2
Best advice yet!^^^

Re: CPP mixed up order - now what?
 

ECE yes, much better customer svc.

Re: CPP mixed up order - now what?
 

Damn I was going to make a $$$$$$$ full front and rear suspension order.

Looks like ill be looking into porterbuilt, I have read not 1 bad remark on them.

Re: CPP mixed up order - now what?
 

Get what you paid for, I had to go toe to toe with CPPJEFF :devil: I got all my stuff PC in Cast color. Looks better in person, like it was sand blasted.

Re: CPP mixed up order - now what?
 

I posted the question about using their stuff prior to ordering. Where were all you guys then? I'm not sending everything back, I'm getting the spindles I wanted from them and am ordering all my moog parts (complete front-end rebuild) from rock-auto this morning.

I looked at ECE but I wanted the wilwood parts the cpp kit had. Despite the shipping "error" so far the CPP order came quick enough, they've been responsive to email and I've been able to get people on the phone. We'll see what happens when it's time for assembly. I'm definitely on the fence as to whether or not they'll get any more money from me.

Re: CPP mixed up order - now what?
 

Looks good- I think I'll get mine done. Probably the control arms too.

Re: CPP mixed up order - now what?
 

I got the frame, rear end, wheels, and suspension parts all PC. I have just under $1500 into the PC. http://67-72chevytrucks.com/vboard/s...d.php?t=286089

Re: CPP mixed up order - now what?
 

no but if you did not I will......Never, ever!

I bought a power brake booste set up from them. I wanted the 11 inch diameter booster. The idiot argued with me on the phone over the use of a 9 inch one. It seems he was obsessed with pushing 9 inch boosters. Needless to say, but when I recieved it , it was the 9 inch one and more arguements about My knowing what I needed vs what was shipped. Then there were the insults about my competency as a mechanic.
they are pushing that chicom junk off on you because they made a marketing error in the past and are stuck with stuff that aint moving.

absolutely no customer service at all, rude and disrespectfull. Shipping and return cost me more than 72 dollars, no up grades.

no more bussines.

Alot of these companies are making thie money from shipping. Thats why they want you to keep thier junk. No upgrades or free return shipping. Never ever again.mistakes are mistakes but these guys were a bunch of monsters, rude disrespectfull, con artists.

never again

CPP= Chinese Peoples Paradise