[greasy68]

I just went through the same thing with them. It was my first order from Brothers and I ordered $750 worth of stuff. The whole order was held up for a 20 dollar part. They did not send an email or call to let me know. I waited a week and had to call them and the customer service people sounded like they could care less. I cancelled the part that was back ordered and several other parts. They better get their act together. It is tough economic times and every sale should count. I wont be ordering from them again.