[COBALT]

Again, this is one of those vendors that are good for basic crap that's easy to find. Whenever you have a large assembly, or large pieces and you need to do some examination, or you're spending a lot of money don't go to these people. It's better to deal with someone face-to-face.

Sorry about your experience. I've found the best way to deal with these people is keep asking for a manager (and his manager, and his manager...) until you get to someone with some decision-making power, remind them how much money you spent or were ready to spend with them, and that you're planning on going to a competitor. That usually wakes them up.