Quote:
Originally Posted by BIG V
do you work in wants or needs sales? there is a difference if you sell partylite candles of course your going to have all happy buyers, but if everyone you sell to is upset because they just found out the ac compressor is going to cost them 450.00 of there savings for the bed they were going to buy there wife, there is a difference. However there is a certian age group who thinks the world owes them a favor and like to think they are on top of the world, these are the grumpy ones who cant buy themselves another status symbol pair of 145.00 shoes instead they have to put a radiator in that truck of theres thats your perogative, ask someone who's in there 60's if fast food is perfect, of course not its fast food , get the picture. i do let those kids who are working the dead end job dealing with asshats on a regular basis its ok by buying pizza or starbucks cards wow its only money. it makes there day and i get the correct part every time instead of cryin about it on here. you cant expect a different result if you dont change what you are doing. as for the mom and pops shops out there i would pay them twice as much but the big stores with there 14.99 brakepads has sent them closing there doors.
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I work in oil field sales. I promise you I have more customers in a much worse mood than yours, but that's not the point. If you dont want to work at a place that has "a certian age group who thinks the world owes them a favor and like to think they are on top of the world" then don't. I am saying a parts store has two primary functions. To sell parts that a customer needs and maintain a reasonable amount of customer service. If you cannot do that with out some sort of incentive from your customer, you have failed. Its not my job to make their day, its their job to make mine. I do not go into any of the bigger chain parts stores expecting good service. That way if I happen to actually have a decent transaction I'm pleasantly surprised. I try to all ways look up all the parts I can online before I go so I can just give them a list of part numbers. One thing that does really get under my skin is when they tell you they're sure they have it but don't know how to find it, so i should just go somewhere else.