Quote:
Originally Posted by sjarrett71
I would suggest talking to the manager about your issues. Remember to remain calm and address the problems with ways to fix the problems. Inventory problems can be fixed and it doesn't take much time, just someone who cares enough to do it. Keep your head up and fix the problems you can fix, get to know the parts and the vehicles your customers have, and they will come back to speak with YOU. Just remember, you are there to sell parts and help your customers. You are not there to be someones punching bag or b!tc&.
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Excellent advice and learn your BEST customers last names and use it every time you see them. "Hey Mr./Mrs. Jones ... how can I help today." You'd be AMAZED at how far this simple little act can go to establish reciprocating relationships.
All sales rely on relationships, regardless of the dollar amount.