Quote:
Originally Posted by Pyrotechnic
it's not like it's a huge cost for them to fix it. Not like you sent them a grenaded bottom end or anything. Can't see why that would be such a big deal just for them to fix and leave a customer happy.
Doesn't make sense why they are trying to stiff you on this one, a customer stiffed out of this much money is going to talk, and at a very loud volume to a lot of people. That's very bad for business.
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Exactly, I had less than 1000 miles on it. I told the rep, "If you feel the block is good, go ahead and sell it to someone else." My point being, they have the means to refresh the block at minimal cost. All the parts are present and in good shape. As you said, it doesn't make sense.
Rather than do what's right, they created a bad customer experience.