[olblue60@aol.com]

As large a customer base as this site has the potential to generate for Brothers, and all the bad publicity that Brothers gets over and over for their bad customer service, one would think that they would re-evaluate their customer service policies after all this time. Why would they pay to vend here and send out such a strong message to then be avoided ?? There are alot of vendors not listed in this section of the forums. Brothers seems to be one of the vendors most mentioned here. Apologies and excuses are getting old. Perhaps your customer service policies do need to be re-evaluated.