Quote:
Originally Posted by Top Banana
we definately screwed the pooch on the bolt kit and battery tray. Our UPS guy wrapped those two pieces in bubble wrap and then wrapped that "Package" inside the inner fender to try to make it one package. That wasn't to save us money, it was to save the customer money, and it didn't work well. We sent the replacement battery tray out and did take longer than we should have processing the refund on the bolt kit. Simply put there were too many people involved and the situation should have been "Hand Carried" start to finish.
We're grateful for the business opportunity and don't mind admitting mistakes.
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This is the perfect example as to why these posts should be in the review area. Thank you for following up on this.