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Old 04-25-2013, 06:30 PM   #4
dwcsr
Hollister Road Co.
 
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Join Date: Apr 2005
Location: Houston
Posts: 6,134
Re: Poor MAR-K customer service

You said,

"I put forth the idea of a goodwill discount in order to rectify the situation."

"I replied that the regular discount from last month might be an option, or, free shipping."

Whats this? Looks like you wanted a discount.....

If you're buying bedsides free shipping is a big cost. If you ran a business for 10 years and someone came in asking for what you asked for and why what would you really say to them?

Sorry but it just irritates me that if a company makes a mistake they are expected to pay up for some perceived wrong or delay or for missing some unspoken deadline that was never mentioned at purchase.

If you're building a truck get used to it it happens all the time. Delays are part of it all.
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