[RodsGreen10]

Originally Posted by LostMy65

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They would do themselves a huge service if they assigned one of their good techs to assisting on a forum level.
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As it is, they're going to spend many hours doing phone support for people asking the same questions over and over. Assign one member of their team to assist on a forum level, and they can direct customers to their support Forum.
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I did this years back when hundreds of employees on different schedules were discussing an upcoming contract.
There was no way we could of accomplished what we did unless we would have had several meetings. But then also, nobody's schedules would have lended to a scheduled meeting..
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So, FiTech should take one of their phone support members, and assign them here to assist in a forum.
They are so limited trying to do their support over the phone.

I agree with this 100% or do like MSD or Fast start a dedicated forum for support.