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I am thinking Mr. Smilie drove him out of the business with his crappy attitude.
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This guy is such a downer it's insane! I want to tell him "go back into the shop and do that work and hire someone to talk to customers."
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That's the realm of mechanics. They're smart and they love what they do. But they hate people! Mr. Smilie OTOH should have realized that he needed to hire sales staff if he wasn't built for the task.
As far as the hooks, I'm going to guess they were installed by the same guy/business. Mr. Smilie types have one thing in common: When they find something they approve of they buy it again and again. So if he liked the cover or hooks that were installed on the first truck he would have had all the rest built the same. It makes him smile on the inside.
If you look at this photo you can see that Mr. Smilie was doing well enough to order a Cameo truck for deliveries, yet he still had boards installed in the bed with similar hooks.