I would suspect this virus pandemic has perhaps caused a lot of small businesses to close down or work on much reduced staffing levels.
A message header on their website says "Attention: COVID-19 Update - Our customer service & sales teams are available by phone and/or email during standard business hours. To protect our staff as well as our valued customers our showroom is currently closed, however we are offering Parking Lot Pick Up. "...
You could always email them at
orders@brotherstrucks.com
LMC staffing is also reduced...hopefully eveything will be back to "normal" once this virus threat has passed.