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**COBALT** · 05-08-2003, 03:37 PM

I'll tell you guys an experience I had once. Here's a phone conversation I had with a sales woman at LMC over some stuff I wanted to order:

"Hi, I'd like to order some stuff", I said.

"Ok, what catalog do you have?", she asked.

"Catalog [blah blah blah]"

"Ok, give me the part numbers you want to order.", she said.

"Ok, it's [blah blah]", I said.

"The [insert item here]?", she asked.

"Yes, but I have a question about the item.", I asked.

"Ok"

"Well, I want to make sure that this fits [something specific to my year of truck] and [is of a specific quality] before I order it. The catalog isn't specific.", I asked.

"I don't have that information. I only see what's in the catalog.", she responded.

"Well, can you find out? Can you ask someone?", I asked a little irritated already.

"I can have a technical specialist call you back within 24-48 hours that can answer your question."

"What? You're kidding, right? You can't transfer me to the technical people right now?", I asked.

"No. You can leave your question with me and I'll have the technical specialist call you back within 24-48 hours.", she said again.

"I'm not going to spend [insert large amount of $ here] unless I have some details about the item I'm ordering, so since you're not willing to help me find out the info I need you're basically not interested in taking my order?", I asked her.

...and here's the kicker:

"Sir, I can take your order right now just fine. A technical specialist can call you back in 24-48 hours to help you out with your specific question.", she responded.

"So you're assuming that I'll order the item, and then hope that the 'technical specialist' can answer my question to my satisfaction, meaning I'd be happy with the purchase I already made? What happens if he [the tech. specialist] can't answer my question, or tells me something I don't like? I'll have to return the item first, which will take several days, and then wait for the 10-12 days after that for a refund?", I asked frustratred as hell.

"You could do that.", she said.

"Forget it. Thanks anyway. I'll take my business somewhere else."

---

By the next hour I had another vendor that could answer my questions over the phone, let me order it at 30% less, and it was at my door FASTER.

05-08-2003, 03:37 PM	#21
COBALT Senior Member Join Date: Sep 2001 Location: Seattle, WA, USA Posts: 5,817	I'll tell you guys an experience I had once. Here's a phone conversation I had with a sales woman at LMC over some stuff I wanted to order: "Hi, I'd like to order some stuff", I said. "Ok, what catalog do you have?", she asked. "Catalog [blah blah blah]" "Ok, give me the part numbers you want to order.", she said. "Ok, it's [blah blah]", I said. "The [insert item here]?", she asked. "Yes, but I have a question about the item.", I asked. "Ok" "Well, I want to make sure that this fits [something specific to my year of truck] and [is of a specific quality] before I order it. The catalog isn't specific.", I asked. "I don't have that information. I only see what's in the catalog.", she responded. "Well, can you find out? Can you ask someone?", I asked a little irritated already. "I can have a technical specialist call you back within 24-48 hours that can answer your question." "What? You're kidding, right? You can't transfer me to the technical people right now?", I asked. "No. You can leave your question with me and I'll have the technical specialist call you back within 24-48 hours.", she said again. "I'm not going to spend [insert large amount of $ here] unless I have some details about the item I'm ordering, so since you're not willing to help me find out the info I need you're basically not interested in taking my order?", I asked her. ...and here's the kicker: "Sir, I can take your order right now just fine. A technical specialist can call you back in 24-48 hours to help you out with your specific question.", she responded. "So you're assuming that I'll order the item, and then hope that the 'technical specialist' can answer my question to my satisfaction, meaning I'd be happy with the purchase I already made? What happens if he [the tech. specialist] can't answer my question, or tells me something I don't like? I'll have to return the item first, which will take several days, and then wait for the 10-12 days after that for a refund?", I asked frustratred as hell. "You could do that.", she said. "Forget it. Thanks anyway. I'll take my business somewhere else." --- By the next hour I had another vendor that could answer my questions over the phone, let me order it at 30% less, and it was at my door FASTER. __________________ '69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA.