Quote:
Originally Posted by lwb66step
website is down  |
we weren't even aware this happened:
We experienced an outage on Thursday, November 24, 2011, at 4:30a.m. PST, that lasted several hours.
The root cause of the outage was due to an employee at our data center accidently triggering the Emergency Power Off system. Getting storefronts back online took some time as this was dependent on a series of steps required to restore power to the data center in a way that would not cause damage to the general hosting infrastructure. From the time power was restored to our environment, storefronts were back online within thirty minutes.
Our data center is designed to the highest industry standards – it is classified as a Tier 4 Data Center based on the standards of the Up Time Institute. We have fully redundant solutions in place and we test these critical capabilities on a regular basis. That said, human error in this case lead to an unfortunate series of events and many of our merchants were affected.
We take this issue very seriously, as we recognize that our customers are small business owners who depend on their technology systems to function reliably. We're working hard to make sure that this doesn't happen again, and we will be waiving your monthly Successful Transaction Fees on your next invoice.
We apologize to merchants affected by this disruption and wish you a successful holiday selling season.