[Oldtruckfanatic]

My wife has worked for the local napa warehouse here for 16 or 17 years. I will say that of the 4 stores here where they all know me I still have a hard time dealing with the customer service at a couple of them. Theyre franchised and the 4 here in town are all owned by the same guy but vastly different management at each place. Also if your guy didnt offer to defect that out and give you a replacement and just send that one back in the replacements box he screwed up. Also depending on what brand it was I have had them get me a box to send a faulty part back and get a refund. Theres almost always a solution to that kind of problem but if the counter guy is lazy you dont get any help. Napa corporate usually has some kind of customer satisfaction warranty that overrides whatever a particular part may or may not have had. If your guy wanted to put that back on the shelf he has bigger problems than his customer service practices.