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Re: CPP again....I'll never learn ;)
One thing that may help you resolve many of the complaints I read about CPP is to make use of an aging report. Each week at the minimum a back order aging report should be run and gone over with purchasing and shipping that way you know which customers are waiting and how long its been.
Second is a daily report on out of stock items and notify the customer in a few days rather than a few weeks and only when they call.
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