Quote:
Originally Posted by Snailed
I buy many thousands of dollars of aftermarket hot rod parts a month and every now and again I get defective ones. My vendors choose to replace these parts for me at a loss so I continue to do business with them. As does Wally world, LL Bean, Radio Shack, NAPA, O'Rileys, Home Despot and a million other companies that hock low quality parts and goods. It's ridiculous to say you can't get good service on cheap parts...I get it all the time and so does everyone else that buys the junky products Americans demand.
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Lets look at this. You buy thousands of dollars an month in parts, then why go to these people? Others sell that same kit was it the cheap price?.
Walmart, sells at highly inflated prices for what they have and you absolutely never get good service there. If by chance you do get some good service then buy that steak and buy a lottery ticket
LL Bean is a very expensive for clothing so they can afford to give great service and eat the loss,
Radio shack doesn't sell one single american made product and sells at huge margins,
NAPA and OReilly are top dollar sellers as well and can always send the part back to the maker, moog, raysbestos for a refund. Moog carries the warranty, compare them against Rockauto and you'll see just how over priced they are
Home depot are lot buyers, they buy left over lots and then retail them, They have no other choice but to refund your money because if you buy tile from them one week you may never get a match next week because its all left over surplus, when ever you go down an isle and make eye contact with an employee they turn and go back the other way. How is that good service.
With exception of Home depot the other vendor you mentioned the end buyer rarely modifies or installs the items they purchase , NAPA an OReilly is mainly installed by a pro. CPP is rarely installed by a pro and they know that, that's why its so easy for them to say you did something wrong.
CPP carries the warranty because the china shop won't, how do you send a ball joint back to china for a refund and still make money? I only buy from third parties like Rock auto never from a direct importer like CPP. I can send a part back to a third party retailer but direct importers usually won't warranty anything they sell past 30 days.
I stand by it , if you buy cheap you get cheap. just my experience.
My truck was a 72 C10 so its very similar to yours.