[sick472]

Yeah, I'm sure the parts will get used as it has been several days now and brothers does not seem to be interested in fixing the problem. Maybe. I'll call them and see if they have received my email. Either way, this experience has been a testament to their concern for their customers. Good thing the money spent was minimal and salvageable.

EDIT: I called brothers and with nothing more that a minute of explanation of the bent tray and rusty bracket...they are sending new parts, no charge. Lesson learned - their customer service email address must not be the proper channels to file a complaint. I can't wait to get the parts and see how they are. Until next time...