It's really a shame their customer service and shipping is HORRIBLE because I've been very happy with their products and prices... which is why I keep going back for more punishment....
Here's my current saga....
Won one of the reproduction floor tilt columns off CPP's ebay store back at the end of August. I got this column for 274 shipped....try finding a powdercoated rebuilt floor shift tilt column for less than 500....
It arrived within about 10 days but was :
1) missing the wiring adapter
2) Damaged (before it was shipped)-there was a chip in the powder and scratches all over it in the powder. With the awesome packaging they used there is no way it was damaged in shipping.
I emailed them and they asked for pictures which I supplied. Asked for a new one or a small discount and I would keep this one. They sent a call tag and said they would send a new one. I send it back and FINALLY today received the box.....
....WITH THE OLD DAMAGED ONE IN IT JUST HOW I REPACKED IT
Still missing the wiring adapter and still the same damaged column.
Now I've been dealing with this for two months. Sent off an email today to see what the next step in this saga will be...I'll keep you all updated.
What a joke CPP's customer disservice is....