The part I struggle with the most is getting flack for having a part number. I went into Schucks (always a mistake, but they're closer) last night to get a trans filter kit - Fram FT1021. It's a long thread...but it helps me get the PO'd out
I'd like 2 FRAM FT1021 transmission filter kits, please.
*What's it for.
FT1021. That's the part number. I'd like 2
*I need to know what it goes in to make sure it fits.
Well, the last 14 I've put my truck have fit just fine. I need 2, please
*We can't sell it to you unless we look it up - otherwise you'll return it.
sigh* (the usual litany of what the truck is)
*That's not the right filter
OK, can I talk to the manager?
*Why?
Because I need to buy these filters and I don't have any more time to waste with you
* FINE.
Manager: What can I do to help?
I need two Fram FT1021 transmission filter kits.
*What's it for?
Look...I've owned this truck for a decade and changed the trans filter 14 times. I know what the right filter is, and I either need you sell me two or I need to go down the road to NAPA and get them there.
*Pause...
*Why do you need two?
ARRRRRGGGGHHHHHHH
I left. 2 minute transaction at NAPA after a lookup of the FRAM number to convert.
I really do understand the return thing...but I'd almost rather that they just put a sticker on the thing saying NON-RETURNABLE PART if I refuse to participate in their auto parts computer mind games.