Man, I feel baaaad for you guys that have to order stuff from them
If I were ordering something from them, I would deal with Jeff exclusively as he seems to be the only one who gives a s%*^ about board members here.
Again, I live down the street from them and have always had good knowledgeable customer service at the counter as well as getting quality parts.
I agree with lolife, you should not have to go through all of this. Hope it gets straightened out soon.