I would never pay retail from them, I just check ebay and when a deal pops up I jump on it. Got all my brake/ suspension parts from them for almost 1/2 what they list them for because they were returned and couldn't sell as new. Had a small issue with that order but they corrected it.
This steering wheel I've seen for no less than 199 plus 50 to steal the horn button and adapter (go for as much as 200 themselves). plus, they included an adapter and smooth horn button.....total of 110 shipped to me...so 400 worth of stuff for 110. I'm willing to handle a little frustration
Just to be clear, selling things cheap is no excuse for poor customer service....I'm not saying that which is why I started the post anyways....I'm just saying I can live with the poor customer service as long as they make it right in the end and I still get a killer deal