Every retail outlet has at least one moronic salesperson or customer service person.
The big profit makers at every retail out let is the 'extended warranty'
For info one Sears Kenmore products, checkout this website
http://www.appliance411.com/purchase/sears.shtml
Here is another page on that site, informative stuff.
http://www.appliance411.com/purchase/make.shtml
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Joe - Formerly 67c10step
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