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Originally Posted by RUSHNBOBO
We consumers don't want "private chat's" with vendors
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RUSHNBOBO - As a company policy, we are very careful on what information is given out to protect our customers, hence the "Private Messaging" when it comes to specifics. For instance, "jcis4me", Marty did not receive his catalog, therefore I sent a PM so he would not have to provide his address to the world. Also, the PM to "scottsdaleowner75", allows us to discuss the situation in detail and how it can be resolved to his liking.
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Originally Posted by RUSHNBOBO
With all do respect John if i sent u a pm the issue would be much less likely to get solved...because face it...if its between me and u all of us know there's no pressure on Brother's to change anything...its just me!!!!
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RUSHNBOBO - That is not the case, all feedback (good or bad) is essential to providing the best possible service and experience for our customers.
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Originally Posted by RUSHNBOBO
It's simple ...when i scroll through your parts online, next to each part tell the exact date that it will be shipped on all in stock items......just CLEARLY DISCLOSE IT BEFORE I ADD TO THE CART!!!..This is how Summit operates...
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RUSHNBOB - I truly wish it was that simple, if it was, our website would have up to the minute status on all product. At the moment, the best way to get that is to place the order via phone or by using our "LiveHelp" option on our website to speak to a customer service agent. However, this recommendation will be taken into consideration. I have accessed your account and you have been a valued customer since 2002. You have solely used our website for all your ordering. In doing so, you certainly would have seen that our website, while still function properly is due for an upgrade. This is not simple (or cheap) but will be done to provide the best customer service available. As for Summit Racing (great company), if we had an annual revenue of over $200,000,000 (yes, all those zeros!), it would have been much easier to pull the trigger on the new website.
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Originally Posted by RUSHNBOBO
I rest my case; the non response of my last post to John at Brother's is troubling to say the least. I must assume that there position is that the thread will just go away and business as usual!!
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RUSHNBOBO - Also, not the case, just busy running a business. I enjoy the board and it's members. It allows us a valuable incite into the industry, however I not actively searching it and reading every post. When I receive a PM, I am notified by email and I respond on average within 24 hours (another reason I prefer PMs). I have been a member on the board since 2000 and have a total of 229 posts! I hope I have answered all your questions, if not feel free to contact me or my staff at anytime to discuss what we can do for you or any other member.
Thank you,
John
Operations Manager
Brothers Truck Parts
www.brotherstruckparts.com
Phone: (800) 977-2767
Email:
john@brotherstrucks.com
PM
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