[_Ogre]

i can't say much for the instructions as i combined systems and went with half the surefit and a compacII evaporator
i can say that their tech support and customer support is one of the best i've had experience with.
i ordered mine early on as i had a lot of work with my fiberglass interior, it was 6 yrs before i charged the system.
when i needed different fittings VA swapped them out without question.
when i had problems getting my system to cool they sent me a new expansion valve and dryer at no cost.
i believe rob at tech support is the owner, he has always been helpful when i called them about my system.

posting a lengthy complaint about a vendor without ever contacting the vendor is bad business
in my opinion, i have had a very good time dealing with their tech support.

as for crimping the hoses, if you read the instructions they explain you why they can't send you crimped hoses
the hoses can not be twisted at all, they must be cut to length and ''clocked'' at the proper angle for your application