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Old 05-19-2013, 12:20 AM   #15
sqrlnts
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Join Date: Apr 2009
Location: Chandler AZ
Posts: 750
Re: Vintage Air Sure what?

Quote:
Originally Posted by roger55 View Post
I agree with Ogre that it would have been better to have posted about your experience after you contacted tech support. I think you expected a little too much and are being pretty hard on them. Of course you should have received what you paid for but give VA a chance to make it good. I believe they will. I do think they care about their customers. Good luck and be sure to report back. Btw though, it's not pathetic at all that they don't offer weekend support. You are way off-base on that.
Roger, thanks for chiming in. If VA truly cared about its customers it would provide a tech support line beyond normal business hours, it just makes good business sense. Its absurd to think people have time to call during work hours.

I am being hard on them because they deserve it. We are all men here, this is simply me putting my experience with VA on the airwaves so that others can learn from it.
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