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AusTx68 · 02-18-2011, 04:54 PM

Good news to report! Got a call today from Blueprint Engines. They reversed their earlier decision and have decided to honor the claim! A new 383 will ship to me today!! They still don't know what happened with the first motor but will do further testing. I'm just happy they saw the value in creating a good customer experience.

Earlier today, before the call, I sent photos of my truck to the Service Manger. He responded by saying "amazing looking truck" and said they were working towards a quick resolution. Quick indeed, they called just a few hrs later.

I will make sure to post photos once the new engine arrives! Thanks again to Blueprint Engines for making the right decision!

02-18-2011, 04:54 PM	#28
AusTx68 Registered User Join Date: Nov 2008 Location: Italy Posts: 1,278	Re: Blueprint Engines 383 - My Bad Experience Good news to report! Got a call today from Blueprint Engines. They reversed their earlier decision and have decided to honor the claim! A new 383 will ship to me today!! They still don't know what happened with the first motor but will do further testing. I'm just happy they saw the value in creating a good customer experience. Earlier today, before the call, I sent photos of my truck to the Service Manger. He responded by saying "amazing looking truck" and said they were working towards a quick resolution. Quick indeed, they called just a few hrs later. I will make sure to post photos once the new engine arrives! Thanks again to Blueprint Engines for making the right decision! __________________ '68 C-10 SWB 383 Stroker (Sold 3/2/2013) '87 R2500 LWB 454 TBI converted to Carb Last edited by AusTx68; 02-19-2011 at 11:29 PM.