[GMtrucknut!!]

Well it's not as if I haven't ever had a defective part and I am positive that the supplier will refund the cost of the product to CPP. Therefore they should be willing to do whatever is needed to keep customers coming back. You mentioned that you would make the shipping up on future orders but with the service that I have received at this point I can not guarantee that I will be back . When the dust settles ,you recieve the defective part ,and then we discuss my credit then I will make that choice.
Jeff I understand you are only an employee and you are putting up a valiant effort but
the flip side is you alone should not have to fight thier battles . Until they change the policy you will be stuggling with this issue. Like I had previuosly stated they will go back on thier supplier . I doubt they manufactor this product and in the end CPP will get refunded and so should any other person involved.