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The wifey and I got a refund on a 6 year old Samsung French door fridge ( 2800 bucks ) recently after we found a facebook group dedicated to these crappy fridges...
https://www.facebook.com/groups/1520337151601316
There was ( and still is ) a class action lawsuit against Samsung for these particular ice boxes because of a bad design flaw that results in inoperable features/functions.
The facebook group guides owners through the process of forcing Samsung to refund their purchase price for these units.
No more Samsung for me whether it's an appliance or something else ( TV and A/V equipment ).
-klb