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shelby2828 · 01-11-2014, 09:02 PM

Money is awful hard to come by these days, and I have recently foolishly pissed $300 of mine away, so I wanted to warn anyone who might be looking for a radiator upgrade. I purchased a 3-row radiator on ebay from seller Radiator*1* recently, this seller also operates under several additional business names, including:
Victory Radiators
Radiator One
Engineered Cooling Products
3rowradiators.com
speedcooling.com
entropyrad.com
Here is my experience with this seller:
My first radiator lasted a couple of months, when it started leaking, I was frustrated, but having a 3 year warranty I was happy! I called and was told the quickest way to get a replacement was to purchase a second radiator, then use that packaging to return the faulty radiator, a return shipping label would be sent to me, and my refund would be processed when the radiator was returned (awesome, I was so pleased to be dealing with a state-side company that put the customer first). When I packaged the leaking radiator I was told they don't pay for return shipping afterall, I had to pay that, so I shelled out $30 for return shipping. When I called to speak to the owner about shipping, he jumped to telling me that their warranty doesn't cover galvanic corrosion (he had yet to see my radiator, but suspected this was the cause of the leak). At this point they had $400 of my money, plus an additional $30 for shipping. 10 days after my radiator had been shipped back my replacement radiator sprung a leak at the weld on the top tank.

I called 3 disconnected numbers before I got to the owner who says my original radiator "looked like an abortion" and he "always sees this problem on jeeps and corvettes" (Yet it isn't mentioned in his warranty or product description, it simply states "3 year Victory Radiator factory warranty against defects in craftsman ship or failure that causes your radiator to leak. "

After threatening to sue him in small claims court for my shipping costs, my two radiators, my two bottles of radiator leak stop (my vehicle is my only daily driver), and the 4 bottles of coolant he agreed to refund my original radiator costs because (and this is a direct quote) "because you are a douchey customer who I am sick of dealing with"

In my opinion, His warranty boils down to this, the radiator is covered until it starts to leak!

Beware, I have learned a lesson, stick to companies that sell quality products under ONE business name....when you sell quality there is no need to hide behind multiple company names.

I hope this rant helps save someone the frustration, aggravation, and financial loss I have gone through.

01-11-2014, 09:02 PM	#1
shelby2828 Registered User Join Date: May 2013 Location: Raleigh Posts: 46	Aluminum Victory Radiator buyers beware! Money is awful hard to come by these days, and I have recently foolishly pissed $300 of mine away, so I wanted to warn anyone who might be looking for a radiator upgrade. I purchased a 3-row radiator on ebay from seller Radiator1 recently, this seller also operates under several additional business names, including: Victory Radiators Radiator One Engineered Cooling Products 3rowradiators.com speedcooling.com entropyrad.com Here is my experience with this seller: My first radiator lasted a couple of months, when it started leaking, I was frustrated, but having a 3 year warranty I was happy! I called and was told the quickest way to get a replacement was to purchase a second radiator, then use that packaging to return the faulty radiator, a return shipping label would be sent to me, and my refund would be processed when the radiator was returned (awesome, I was so pleased to be dealing with a state-side company that put the customer first). When I packaged the leaking radiator I was told they don't pay for return shipping afterall, I had to pay that, so I shelled out $30 for return shipping. When I called to speak to the owner about shipping, he jumped to telling me that their warranty doesn't cover galvanic corrosion (he had yet to see my radiator, but suspected this was the cause of the leak). At this point they had $400 of my money, plus an additional $30 for shipping. 10 days after my radiator had been shipped back my replacement radiator sprung a leak at the weld on the top tank. I called 3 disconnected numbers before I got to the owner who says my original radiator "looked like an abortion" and he "always sees this problem on jeeps and corvettes" (Yet it isn't mentioned in his warranty or product description, it simply states "3 year Victory Radiator factory warranty against defects in craftsman ship or failure that causes your radiator to leak. " After threatening to sue him in small claims court for my shipping costs, my two radiators, my two bottles of radiator leak stop (my vehicle is my only daily driver), and the 4 bottles of coolant he agreed to refund my original radiator costs because (and this is a direct quote) "because you are a douchey customer who I am sick of dealing with" In my opinion, His warranty boils down to this, the radiator is covered until it starts to leak! Beware, I have learned a lesson, stick to companies that sell quality products under ONE business name....when you sell quality there is no need to hide behind multiple company names. I hope this rant helps save someone the frustration, aggravation, and financial loss I have gone through.