[LSUMurse]

It seems to me that there are people in all industries that can help or hinder when it comes to customer relations. What I am getting at, is it is up to the employee to know when and how to circumvent the rules. A lot of times that will depend on the mood they are in that day, the way they were approached by the customer, whether or not their boss just told them in the last meeting that they have to collect a box (no matter what), etc. etc.

Ultimately, the rule is "bring back the box". I know my local Napa guy by first name, and he knows mine. I've been to his house, met his wife. I guarantee that he'd make me bring back the damn box, too.

One question, if they had just accepted the boxless return, would you have written a thread about how great Napa is?