I too have been in the construction business and share the sentiments of all the points stated above.
"I Do The Job Right The First Time " That is a direct quote from your web page Tony at
http://www.parduescustombodyshop.fre...com/about.html
If you make such a bold statement you should be able to stand behind it which you obviously haven't in Ken's case. He would have been better off taking a sawsall to his own roof and doing the job himself.
When I was in construction, if we didn't do the job to spec or to our customers liking, we would tear it all out and do it over until it was to their liking. I have been out of that business for 8 years now and still have people calling me to do jobs on the side for them. Its all about workmanship and standing behind your product. Tradespeople are very proud people, and are extremely talented in their field. I suggest, just from Kens example, that you stick to insurance wrecks. The owner can't expect a flawless job when a car comes back after a wreck, but a customer that is paying good money for a custom body job, should expect a top notch job. There is no way in hell I would be able to sleep at night, knowing I turned out a product that wasn't up to the standards of job at hand.
Oh and for this
" ....all the other board members that have been talking about me like a dog. I forgive you..... "
I don't think any of us give a rats azz if you forgive us, we just want you to make good on the way you screwed Ken.