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Old 01-04-2017, 05:40 PM   #1
weq92f
Registered User
 
Join Date: Oct 2016
Location: Dallas Texas
Posts: 2,137
Man o man... Customer support...

...isn't what it used to be....

FYI

Wow. Bought from J@E@GG@S ( V1 ) some H@E@D@M@A@N ( V2 ) tubes back in december.

Item was marked in stock, they took my 420 bucks immediately and said it would ship right away.

Got an email some time later that the tubes would ship from the MFG and would most likely arrive on 01/06/2017.

Today ( 01/04/2017 ) I call them ( 3 weeks, 2 days after the $$ went out ). I call V1 and they tell me there isn't anything they can tell me. That sometimes V2 will change their ETA on stuff and there is no tracking information. I'm told by V1 that V1 doesn't have a method of informing me when V2 will ship the tubes.

I call V2 right away. They want the Purchase Order number, which only V1 would have. The guy at V2 asks for the part number puts on hold and comes back and says "Oh those will either ship out tomorrow or Friday."

Hmmm...After I'm told there is nothing V2 can do either. I believe this guy was just getting me off the line by feeding me BS.

I cancelled the order with V1. They seem to not really care.

Hth,

-klb
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