Quote:
Originally Posted by Liz
Why? I am not looking to get Jonathan anything for free. Nor am I trying to say what should be done here. I do respect Jeff for stepping up and getting it fixed. The fact remains before Jeff knew there was an issue and stepped in, Jonathan was getting jerked around left and right. And even after, he was given a part (again out of kindness and trying to help) but that he was suppose to of gotten with the column already. Its been months of bs and many folks would had gone for fraud etc. (not suggesting that it should be handled that way.. just how some people do) I do not think it would be out of line for a company to step up and say crud we really messed up, lets eat that and make things good.
Again, I am not suggesting Jeff could do this, as we know that is out of his hands.. nor am I suggesting Jonathan go for such.. Just saying IMHO its not ridiculous at all. As the saying goes, sometimes you just need to give them the pickle. Just glad its rectified at this time as far as we all can see.
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Your thoughts on the pickle idea are not correct. If a company like CPP did that, can you IMAGINE the amount of people coming out of the wood works to get their own pickle. Making problems just to get delays to get their free pickle.
The pickle in this case is not a free part. Its something extra. Free shipping on this part with discounted price. Or free shipping and cost price on his next order.. Something that is going to bring him back. Giving him something free now and not dangling another pickle for the future guarantees that he wont return as a customer..
But, if this was handled right in the first place, there would be no need for any of this. Until you run a company that does 300 customers a day, we cant really say. I know my business doesnt do that. I just know what works for me.