View Single Post
Old 08-08-2018, 11:01 AM   #65
sick472
Registered User
 
sick472's Avatar
 
Join Date: Jul 2015
Location: Sedalia Mo.
Posts: 1,130
Re: Brothers Truck Parts

I received an order yesterday that was going to allow some shop time on the truck this weekend which can be hard to come by. I was excited until I opened the box to find damaged and rusted parts. So much for working on the truck this weekend! I suppose Brothers could respond to my customer service complaint email and overnight the replacement parts to me by Friday...It could happen, it's only Wednesday. We will see.

I don't want to complaint too much because I just sent the email to their customer service address moments ago, BUT this error has bummed me out. I ordered parts from Summit, Redhead Steering Gears, and Brothers all on the same day. A few days to a week goes by and communications and delivery from the other two companies is complete...Brothers sent a UPS delivery email right away, but it took over a week to arrive. No big deal ,but the parts are bad. How long before I get parts and how long before I have a free weekend to put them on? I'm not happy. Hopefully they will do me right and repair part of their reputation with me.
__________________
He who is without oil shall throw the first rod. Compressions 8.7:1

1972 C10
1976 C10 (parts truck)
1985 K20
sick472 is offline   Reply With Quote