Quote:
Originally Posted by dwcsr
One thing that may help you resolve many of the complaints I read about CPP is to make use of an aging report. Each week at the minimum a back order aging report should be run and gone over with purchasing and shipping that way you know which customers are waiting and how long its been.
Second is a daily report on out of stock items and notify the customer in a few days rather than a few weeks and only when they call.
|
Dave when i read your reply i almost fell out of my chair! You are either in the industry or run some type of similar buisness, the owner here begs us to run our reports weekly but unless you stay off the clock to do that it is almost impossible to find time to do those reports. Point well taken!