Summitt racing is getting stupider and stupider

[old Rusty C10]

So a few weeks ago I call Summit and order a chrome step bumper for my 79.. About a week later it comes in.. Go to install and it turns out they sent me a bumper for a Toyota Tacoma truck.. Call em back and spoke to a really nice girl who insisted it wasnt Summits fault but they would send me the new bumper and a free shipping label to send back the wrong bumper and give me $10 off the new bumper, but the only problem is the bumper is still being made and it wont leave the factory until 12/13. this was like the last couple days of November
Come home from work on 12/4 and there's the new bumper.. Last weekend my son and I get to installing it and the thing fits perfect but the license plate sockets are all messed up ( looked like fedex dropped it a couple of times too but i was able to straighten it) . Today i call them up about the lights and they want to send me a whole bumper and have me change it out.. Im like no way so i tell them forget it id buy lights
I go on Ebay and guess who sells the light kit as a separate unit??? that's right Summitt Call up again and give them the part number and they're sending me a set.
Moral of the story if you went to college and need a job to pay off your $70K plus student loans cause you cant get a job with your art history major and ancient languages of the planet Zebulon degree, get some common sense and go work for Summitt... god knows they need some help

[The Rocknrod]

It seems people aren't getting smarter. Most barely have walking around sense.

[Steeveedee]

Originally Posted by The Rocknrod

It seems people aren't getting smarter. Most barely have walking around sense.

...and they're walking with their nose poked into their cell phones, in front of cars and into ponds, etc.

[mongocanfly]

Well it's hard to argue with stupid...but it may not be summits fault...a lot of the larger items are shipped from the manufacturer and summit never lays a hand on it....
i get alot of things from them that way...
but I will say summit has been great at correcting mistakes in the past..

[68bowtie]

That’s really frustrating and I can sympathize with that. Summit has been fantastic for me in every regard including returns, and I use them regularly, in fact they are my default unless they don’t sell what I need.

[68Timber]

On the flip side, you could play their game. Box it back up for return, let them send you a new one. Grumble a bit, see if they'll knock off $10 again. Lather, rinse, repeat until you get what you paid for. Then wonder if they made any profit. And wonder if they wonder.

[special-K]

I hate getting the wrong part, too. But this is just a simple mistake, not a sign the whole company is going downhill. Sorry for the inconvenience. It's true society is dumbing down and people need to get their noses out of their phones. But people are also forgetting that patience is a virtue... YES, a virtue (think about that word a minute) and so is forgiveness. Life ain't a bowl of cherries and there will always be that "shxt happens" thing from time to time. It always sucks when it happens to you, but such is life. Nobody's perfect and mistakes will happen

Originally Posted by 68Timber

On the flip side, you could play their game. Box it back up for return, let them send you a new one. Grumble a bit, see if they'll knock off $10 again. Lather, rinse, repeat until you get what you paid for. Then wonder if they made any profit. And wonder if they wonder.

But isn't just getting what you ordered and putting it to use with no headaches the whole point?

[davischevy]

I ordered new springs for the K10 project from General Spring in KC. The website didn't show my 4 leaf, center bolt rear spring. I called and told the guy what truck I had. We never discussed the location of the center bolt. When I got them, they were 4 leaf, but the bolt was not in the center.

I didn't get excited, crap happens. I called the guy and he starts telling me what questions he asked, and what my answers were, he even told me he had me measure the bolt location. I didn't bother arguing, because I figured it would be a waste of time.

I just paid the shipping back, and the difference in price end put him on my blacklist.

[old Rusty C10]

heres part two for you On Facebook i saw a guy who had a cool shirt from Summitt.. go search Chevrolet Chevrolet pickup and squarebody nothing i search the entire logo on shirt and it comes up
https://www.summitracing.com/search/...p+to+be+square

[The Rocknrod]

Originally Posted by special-K

... It's true society is dumbing down and people need to get their noses out of their phones...

Ya all you have to do is watch Live PD and it's very scary to think these people are out there.

[joedoh]

I opened a complaint to tell them that the part i ordered did not have a setting that was listed on the page, and was also shown on the picture of the part. the gal said "yes you are right" and closed the complaint. picture is still up last I checked. absolute last time I ordered from them.

[special-K]

I've never been a fan of the huge one size fits all companies anyway. It seems unavoidable for them to at any point fall into the one hand doesn't know what the other hand is doing syndrome. They take to much upon themselves to run on full efficiency. Waste becomes an accepted factor with the huge end result (for them) being what matters. Acceptable loss is just that for them. For little old just me one of those losses, or inconveniences, is not acceptable at all. All their successful transactions don't mean squat to me at that point. I run the opposite type of business, just little old me. And I operate on 1 bad deal out of 100 is not acceptable, because that is the one that word gets around on. I am the one making the promise and the one carrying through on it. That's why I prefer to do business with the smaller time business that "specializes" in what they sell.

All that said, with as huge as Summit is and with the huge spectrum of products they offer, I have heard nothing but positive reviews and praise up to this point. I never kidded myself and knew there was no way they could be maintaining an immaculate record on satisfaction. so now out come the negatives from the woodwork, which is how it normally works.

[Keith Seymore]

Originally Posted by special-K

. But people are also forgetting that patience is a virtue... YES, a virtue (think about that word a minute)

Remember when we would send away for some trinket off the cereal box - and it would say "Please allow 90 days for shipping and handling".

90 days! Can you imagine waiting like that now?

K

[Rickysnickers]

Originally Posted by Keith Seymore

Remember when we would send away for some trinket off the cereal box - and it would say "Please allow 90 days for shipping and handling".

90 days! Can you imagine waiting like that now?

K

HAHAHAHAHA!!! Yes, I do remember those days

[67C10Step]

Any company can make a mistake, it is in how they handle that mistake that makes the difference to me. Sounds like Summit took care of the issue so it's all good in the end.

Now, if they started screwing up more orders to me than they got right it would be something else. I recently orders springs, retainers, shock relocation kit, and adjustable trac bar from them and it went great. Submitted my order Saturday night and the parts were here on Tuesday. No complaints on that one. We will see what my next order looks like.

[68Timber]

Originally Posted by special-K

But isn't just getting what you ordered and putting it to use with no headaches the whole point?

Sure it is. I was doing the Limbaugh thing, pointing out absurdity by being absurd. Agreeing with Bob. But as Greg pointed out, that's almost certainly shipped from the manufacturer.

On the flip side, we're all maybe a little spoiled. The whole internet shopping thing, find anything you want, comparison shop, then have it at your door in a few days. I'm digging it, even with the occasional return.

[PanelDeland]

Originally Posted by special-K

I've never been a fan of the huge one size fits all companies anyway. It seems unavoidable for them to at any point fall into the one hand doesn't know what the other hand is doing syndrome. They take to much upon themselves to run on full efficiency. Waste becomes an accepted factor with the huge end result (for them) being what matters. Acceptable loss is just that for them. For little old just me one of those losses, or inconveniences, is not acceptable at all. All their successful transactions don't mean squat to me at that point. I run the opposite type of business, just little old me. And I operate on 1 bad deal out of 100 is not acceptable, because that is the one that word gets around on. I am the one making the promise and the one carrying through on it. That's why I prefer to do business with the smaller time business that "specializes" in what they sell.

All that said, with as huge as Summit is and with the huge spectrum of products they offer, I have heard nothing but positive reviews and praise up to this point. I never kidded myself and knew there was no way they could be maintaining an immaculate record on satisfaction. so now out come the negatives from the woodwork, which is how it normally works.

I agree. I've noticed (mostly in restaurants) that many will complain if the service etc is not good. I know those servers are not well paid and many barely make minimum if they're decent servers, so I make it a priority to speak to a manager when I get great service and I've told a few managers that that server needs to be the trainer. I needed a phone cord when I was in MV a while back. The girl at CVS was very helpful at finding (and making sure it fit) a new cord. So much so that I told her to start looking for another job that she was better than this. I've done this at other business' also because too often people voice the negative but expect the positive.