Another Long Wait With FBI

[colt45-2007]

First off I'm not here to bash Fender Bender International (FBI).. I'm just sharing my story to warn future customers of their services.... Sorry to offend anyone in association with FBI or any long time customers of FBI.....

My story first starts out from March 7th of 2008. On March the 7th I got online and ordered a Brushed (Annual) FBI Membership, a steel rollpan for an 88 stepside, and an 88-98 tailgate relocator kit. The order wasn't viewed until the 11th which was no big deal. I got a call the next day from FBI stating that they were going to have to custom make the rollpan, which I was fairly certain that would have to do that anyway, and it would be about a week before I would recieve it, once again no big deal. A little over a week later I called to see what the deal was with it and they told me that they had to order th metal to fabricate it and that it hadn't come in yet but it should be there that Friday. They told me it would be next Friday before I would recieve it. So the following Friday, the 28th, still no rollpan. So once again I called them and they said they were making it as we spoke and it would be Monday April the 7th before I would get it and they were gunna include abunch of 13 inch FBI stickers, normally $3 a piece, for free... Tuesday the 8th I call again and ask what the deal is and this time they say they havent recieved the rollpan from the company they order them from.... I was under the impression that FBI themselves were making the rollpan and they never told me any different, so to this day I still don't know where it came from or who made it and if any of the stories they told me were true.... I finally recieved my rollpan, relocator kit, and no stickers on April the 15th, 39 days after I placed my order...... thats the end of story number one, now on to number two

On January 16th of this year I placed an order online for a smoothie bumper, valance, and billet bowtie for my 88. The order was viewed on the 19th and I recieved the viewing report email, on that email it said the billet bowtie was unavailable at the time. The same day I recieved a call stating that it would be a week before I would recieve my order b/c the bumper was coming from south carolina to fbi in california and then to Georgia where I live, I also got no information as to why the billet bowtie was unavailable. I waited until the next week on Friday and still no bumper and valance. I called them and they said they just got a bunch of parts in but hadn't checked them in yet and they were about to close so they would call me back Monday. Monday comes and no call from FBI... I waited until Thursday Feb. 5th and I called them back and was told that it would either arrive to them the next day or Monday and I should expect to get it the following Friday or Monday, as it takes 5 days to get from Cali to GA as they stated. I waited until this Tuesday the 24th and still nothing or no word. I called them and got their machine and I left a message with my name and number. I waited until 4 today, or 1 west coast time and they still hadn't returned my call. So I called them back and they said they would find something out and call me in 20 minutes. 3 hours and 40 minutes later they called back and the voicemail they left states.. "I was doing some digging and did not have much luck on the results. If you could give me a call back tomorrow in the morning at like 7, California time, that'd be great and ask for Mike and he should be able to give you some answers." I tried calling them right back after I missed their call and I got no answer and they still had almost 20 minutes before closing.... So here it is 37 days after I placed my order and judging by the voicemail they have no clue where it's at.

I am not posting this thread so that people will not buy from FBI, I am only voicing my story and my opinion, just think twice before you order anything from them, ask yourself if you need whatever you are going to order in a reasonable amount of time, because chances are you will not!