CPP again....I'll never learn ;)

[CPPJEFF]

Originally Posted by lyrikz

Not to stir the pot, but do you know what their CSI ratio is? How many orders they are running in 1 day?

I have never ordered from them. But being in customer service myself. They lack what every big new company lacks. Communication. Communication fixes all. If they communicated correctly with VA72 he would of had his part returned correctly the second time and we probably wouldnt of seen the post.

Hopefully they work out their issues.

300 orders a day. "every new big company" CPP has been around since 1991, certainly not a new big company.

[CPPJEFF]

Ok i just had my sales rep leave a message with the customer, just to clear the air, at this point the customer has had 3 columns in his possesion according to the order. I will get all the details and keep you guys posted. Thanks

[VA72C10]

Originally Posted by CPPJEFF

Ok i just had my sales rep leave a message with the customer, just to clear the air, at this point the customer has had 3 columns in his possesion according to the order. I will get all the details and keep you guys posted. Thanks

I did get a message from Danny. But I'd rather deal with you at this point if at all possible. Name is Jonathan Rowland.

Now the three column thing is NOT correct....just to make sure the air is "clear". As I posted here...I got the first column in which was damaged. Got the RMA and sent it back. then got this same column back to me. They said they were shipping another but I have never seen another one. Just this one sent to me twice. So I've only had 1 column in my possession this entire time although I have had it twice.

[CPPJEFF]

Originally Posted by VA72C10

I did get a message from Danny. But I'd rather deal with you at this point if at all possible. Name is Jonathan Rowland.

Now the three column thing is NOT correct....just to make sure the air is "clear". As I posted here...I got the first column in which was damaged. Got the RMA and sent it back. then got this same column back to me. They said they were shipping another but I have never seen another one. Just this one sent to me twice. So I've only had 1 column in my possession this entire time although I have had it twice.

Ok i am callin him to my desk right after lunch! I did see 3 columns on the invoice and yes bro i will be stepping in today to make sure we get this handled. Thanks for clearing this up...

[lyrikz]

Originally Posted by CPPJEFF

300 orders a day. "every new big company" CPP has been around since 1991, certainly not a new big company.

If you do 300 a day, and have 1 or 2 go south. Thats better then a majority of businesses out there.

I have never even been to your site. I built a whole truck and didnt order one cpp part. Im heading over there now to see what i missed.

THanks for sticking around jeff. After a few months of some constant good service, hopefully they will let you back on. Maybe a few people who had good experiences will post up here.

[CPPJEFF]

Originally Posted by lyrikz

If you do 300 a day, and have 1 or 2 go south. Thats better then a majority of businesses out there.

I have never even been to your site. I built a whole truck and didnt order one cpp part. Im heading over there now to see what i missed.

THanks for sticking around jeff. After a few months of some constant good service, hopefully they will let you back on. Maybe a few people who had good experiences will post up here.

It was actually a bit of a blessing in disguise when Josh gassed us for me bending over backwards and giving memebers super super deep discounts. Honestly i am super busy and was struggling to stay on top of the members needs hile doing my daily buisness that when he pulled us it was truly a sigh of relief! I am not looking to come back i just want to make sure everyone is taken care of thats all, same way before we were removed. See you in a bit!

[Liz]

Originally Posted by CPPJEFF

It was actually a bit of a blessing in disguise when Josh gassed us for me bending over backwards and giving memebers super super deep discounts. Honestly i am super busy and was struggling to stay on top of the members needs hile doing my daily buisness that when he pulled us it was truly a sigh of relief! I am not looking to come back i just want to make sure everyone is taken care of thats all, same way before we were removed. See you in a bit!

Now to be an ass do you seriously think constantly talking crap about Josh will get you anywhere? It really does make you look petty in the eyes of many...
And franklly it is starting to piss me off on a personal level. I would love to see things work out for all, as vendor issues are not a thing we aspire towards. However, your comments are seriously getting old. I know you're from Cali where crassness is acceptable. Darlin, I was born n raised in New York. I moved south to get away from that junk.. but sadly the New Yorker is close to coming back out.

[lyrikz]

Originally Posted by Liz

Now to be an ass do you seriously think constantly talking crap about Josh will get you anywhere? It really does make you look petty in the eyes of many...
And franklly it is starting to piss me off on a personal level. I would love to see things work out for all, as vendor issues are not a thing we aspire towards. However, your comments are seriously getting old. I know you're from Cali where crassness is acceptable. Darlin, I was born n raised in New York. I moved south to get away from that junk.. but sadly the New Yorker is close to coming back out.

I dont think he is talking crap. He simply said when josh dumped the account. I didnt take it as talking crap. Just saw it more as a guy bummed out that he did what he feels he could and it wasnt good enough.

At least people are still communicating. Sucks when a thread gets shut down.

[CPPJEFF]

Originally Posted by Liz

Now to be an ass do you seriously think constantly talking crap about Josh will get you anywhere? It really does make you look petty in the eyes of many...
And franklly it is starting to piss me off on a personal level. I would love to see things work out for all, as vendor issues are not a thing we aspire towards. However, your comments are seriously getting old. I know you're from Cali where crassness is acceptable. Darlin, I was born n raised in New York. I moved south to get away from that junk.. but sadly the New Yorker is close to coming back out.

Wow Liz i didnt see this till after my last post. I am going to leave it alone seeings you are getting aggitated, my appologies, that was not my motive at all. Again my appologies i was just saying things the way i saw them but again i could be 100% incorrect. There might be some details i am missing buts its all good lets just move on now and help these members/ CPP customers get there issues rectified.

[Liz]

Originally Posted by CPPJEFF

Wow Liz i didnt see this till after my last post. I am going to leave it alone seeings you are getting aggitated, my appologies, that was not my motive at all. Again my appologies i was just saying things the way i saw them but again i could be 100% incorrect. There might be some details i am missing buts its all good lets just move on now and help these members/ CPP customers get there issues rectified.

OK I took it the wrong way then and do apologize for getting pissy. As everyone says, it is harder to understand or process the thoughts in text then in person.

[CPPJEFF]

Originally Posted by Liz

OK I took it the wrong way then and do apologize for getting pissy. As everyone says, it is harder to understand or process the thoughts in text then in person.

I agree Liz totally, you guys are great people with killer website, sorry for all the miscommunication....